Frequently Asked Questions - Live Streaming

Live GolfPass Streaming | Frequently Asked Questions

ABOUT LIVE STREAMING

Access to GolfPass live streams are available to users who have a subscription with GolfPass. Membership gives you 24x7 access to all GolfPass content, including live tournament coverage, shows, and exclusive live digital content.

FREQUENTLY ASKED QUESTIONS

Q: What is "Live Streaming" video content?

A: GolfPass.com and the GolfPass mobile/tablet application offer live streaming content in the U.S.A, Canada, United Kingdom, and Ireland for LIVE coverage of select golf programming. Events are not available in all countries for every event. Geographic restrictions apply.

Q: What do I need to watch video on GolfPass.com?

A: In order to watch any video, you must have recent web browser that supports HTML5 Media Source Extensions (MSE) and an active GolfPass Membership.

Q: Is it possible to watch the video in full screen?

A: Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar.

Q: Can I watch GolfPass videos for free?

A: Select GolfPass videos and streamed events offer a limited "Freeview". This feature is not support on all browsers or versions of the app. If you experience trouble with the "Freeview" feature, try a supported browser or device.

Q: Can I watch GolfPass video content on my mobile device?

A: You can watch live events and shows within the supported GolfPass Apps and via the desktop website. Live Streaming is not supported in the GolfPass Android App.

Q: Is there a GolfPass Mobile or Tablet Application available?

A: Yes, there are mobile & tablet GolfPass apps available on iOS and Android. Live Streaming is not supported in the GolfPass Android App.

Q: Will there be a cost to download the GolfPass App?

A: No, the GolfPass app is free to download.

TECHNICAL QUESTIONS

Q: What are the minimum web browser and/or hardware requirements for viewing video on GolfPass.com

A: Minimum Web Browser Compatibility:

• Windows 10 Edge
• macOS 10.12.6 and above
• Windows/macOS Chrome 61 and above
• Windows/macOS Firefox 56 and above
• iOS 11 Safari and above
• iOS 11 Chrome and above
• Android 7 Chrome 61 and above
• Android 8 Chrome 61 and above

GolfPass.com streaming is not available on most versions of Internet Explorer due to HTML5 restrictions. Please use one of the browsers listed above instead.
Minimum Internet Compatibility:

• Broadband connection with 10+ Mbps

Q: What will be the minimum and optimal operating system requirements for using the Mobile and Tablet GolfPass App?

iOS

• iOS 10 +
• OS Version 9+
• iPad 2+
• iPad Air 1+
• iPad Mini 1+
• iPhone 5SE +

Android

• Version 5.0 + or Lolipop

Connected Streaming Devices

• Apple TV
• Roku

TROUBLESHOOTING

Q: What do I do when the video doesn't start and is showing a spinner or black screen, or an error message?

A: Try the following steps:

1. Refresh your browser
2. Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).
3. If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers:
   • Firefox
   • Google Chrome
   • Safari

Q: The video stops playing completely.

A: Try the following steps:

• Refresh your browser.
• Clear your browser's cache and cookies. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache. If that doesn't fix the problem, try to clear the browser's cookies.

Q: I cannot hear any audio on desktop.

A: Try the following steps:

• 1. Refresh your browser.
• 2. If refreshing didn't help, try the following:

• 2a. Adjust the volume control on your computer and speakers.
  • 2b. Adjust the volume control located in the lower left corner of the Player.
  • 2c. Restart your internet browser (Firefox, Chrome, etc.)
  • 2d.Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.

Q: I cannot hear any audio on my mobile device/mobile app.

A: Try the following:

• Turn off "Silent" mode or check your device it not "muted".
• Confirm you are not connected to a Bluetooth audio device such as a headset or a smart speaker.

Q: My audio is very quiet on my mobile device/mobile app.

A: Try the following:

• Confirm no other audio application is running on your device. This could be a phone call, duplicate streaming platform (Peacock, Netflix, Hulu, etc.) or a music service.The Stream's audio may appear not adjustable until the primary audio source is terminated.

Q: My video is choppy or it keeps buffering.

A: Try the following steps:

• 1. Refresh your browser
• 2. Quit your browser application entirely and all other unnecessary applications running on your computer, then restart your browser. Avoid using multiple tabs.
• 3. If using wireless internet (WiFi), connect directly to your modem or router with an Ethernet cable.

Q: I have run the Adobe® Flash® installation program several times but the website is asking me to install again; what do I do?

A: Some users will not be able to upgrade Adobe® Flash® due to their OS settings. If you are seeing this issue then you should follow these steps:

• 1. Uninstall Adobe® Flash® as described by this Adobe® Flash® support page:
  • https://helpx.adobe.com/flash-player.html
• 2. Restart your computer
• 3. Visit https://www.golfpass.com/livestream
  • 3a. Click on any of the videos
• 4. When prompted, install Adobe® Flash® again
• 5. When installation is complete, restart your browser

Q: I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?

A: Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps:

• 1. In the Firefox menu bar, go to Tools > Options
• 2. In the Options screen, select Privacy
• 3. Make sure that both "Accept cookies from sites" and "Accept third-party cookies" are checked.
• 4. In the "Keep until:" drop-down, select either "they expire" or "I close Firefox"
• 5. Click OK to close the Options screen.
• 6. Force-reload the page by doing Shift-Reload (Hold down the Shift key on the keyboard, while clicking the Reload button in the browser's button bar.)
• 7. The videos should now play successfully

Q: In the GolfPass app, the video on my device keeps buffering or is of poor quality. How can I fix this?

A: Watching video is available via a 3G or 4G/LTE connection, but to experience the highest quality of video, connect to a WiFi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device.

Q: When I load the GolfPass Application, an error message displays saying I do not have a data connection. What does this mean?

A: If you are receiving an error message stating there is no data connection, make sure you are connected to a 3G, 4G/LTE or WiFi network. You can check the status of your connection in the Settings section of your device. Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. Video will work with 3G or 4G/LTE connection, however, to experience best video quality connect to WIFI network when available.