Frequently Asked Questions

What is the GolfPass program?

GolfPass is the one membership that connects golfers to every aspect of the game. With exclusive video, $10 monthly tee time credits, world-class instruction, travel tips, credit at popular resorts and other benefits included. GolfPass combines the very best of golf into one convenient, affordable membership.

To become a GolfPass member, simply sign up by clicking here.

Does GolfPass offer a trial membership?

Yes, and it is free. If at the end of your trial you wish to keep GolfPass, your membership will automatically continue for as long as you choose to remain a member. Cancel any time with two clicks online before your free trial period ends and you will not be charged.

Within the GolfPass and GolfPass + free trial, you will receive seven (7) days of access to GolfPass free of charge with unlimited access to all GolfPass video content.

The GolfPass+ free trial also offers one (1) booking for up to four (4) players with waived fees on GolfNow.

Who is eligible to become a GolfPass member?

GolfPass memberships are available to all golfers who reside within the United States and Canada.

For GolfPass UK and Ireland click here
For GolfPass Australia click here

What is the GolfPass membership fee?

The membership fee for GolfPass is stated on GolfPass.com/join. From time to time, we may offer different membership terms, and the fees for such memberships may vary. The membership fee is non-refundable, except as expressly set forth in these Terms and Conditions.

How do I enroll and pay for the GolfPass membership?

To enroll, simply click here and follow the purchase instructions.

You can pay for GolfPass memberships on GolfPass.com/join. All membership prices are stated in U.S. Dollars.

What are the different membership levels for GolfPass?

The GolfPass membership comes in different levels with different benefits. Members can choose to enroll in GolfPass Video or GolfPass+

  • GolfPass Video is a content only subscription that comes in monthly and annual plans
  • GolfPass+ annual membership is an annual subscription that includes content and play benefits

What are the benefits of the GolfPass+ membership?

Becoming a GolfPass+ member has several benefits, including:

• Waived Fees

• $10 Monthly Tee Time Credits

• Cancellation Protection

• Bonus rewards

• $40 from TaylorMade

• GolfPass Perks

• Exclusive instruction from top Tour pros & coaches

• GolfPass original shows, and more

Click here for information on additional GolfPass benefits.

What are the benefits of the GolfPass Video membership?

GolfPass Video unlocks original shows you can't find anywhere else, along with expert instruction from Tour pros - like Rory - and their coaches, fan-favorite programs and more, all available to stream anywhere with the free GolfPass app.

Click here for information on additional GolfPass Video benefits.

What do I receive when I become a GolfPass member?

After signing up and becoming a GolfPass member, you will be entitled to any promotional offer available during the time period in which your GolfPass membership was initiated, along with all of the GolfPass membership benefits and perks. To see all of the membership benefits, click here.

Am I eligible for the Peacock Premium offer?

To redeem this offer you must:

  • Be a new or existing GOLFPASS+, GOLFPASS+ VIP or GOLFPASS Monthly subscriber;
  • Remain in good standing as a paying GOLFPASS+ subscriber during your 12-month access period;
  • Be 18 years of age or older and reside in the U.S.; and provide Peacock with a valid payment method.

Offer excludes GOLFPASS Video subscribers, Golfpass subscribers while on a free trial and Peacock subscribers billed through a third party (e.g., Apple, Google, Roku or Amazon).

Existing Peacock Premium annual subscribers billed through Peacock are eligible for this offer but will need to contact our Customer Care team for assistance.

Your access to Peacock Premium may be revoked if you no longer meet all applicable eligibility requirements. Click here to view additional FAQs.

Who is eligible for the $40 TaylorMade credit?

All new members that join GolfPass+ annual (previously known as GolfPass annual) or GolfPass+ VIP (previously GolfPass+) starting 04/01/2022 will receive a $40 USD ($50 CAD) TaylorMade credit.

Also, all renewing members on GolfPass+ annual (previously known as GolfPass annual) or GolfPass+ VIP (previously GolfPass+) starting 04/01/2022 will receive a $40 USD ($50 CAD) TaylorMade credit.

Click here to learn more.

*The free gift for new and renewing members is subject to change at any time.

Where can I use my GolfPass membership to receive the benefits?

All GolfPass membership benefits can be explored on GolfPass.com

Tee time benefits including tee time credits, waived fees, cancellation protection and bonus Rewards points are available to use on GolfPass, GolfNow.com, the GolfNow mobile app, and TeeOff.com.

Streaming of world-class instruction from top tour pros and their coaches, GolfPass original shows and Golf Channel classics can be accessed on GolfPass.com, the GolfPass mobile app, or on select connected-TV devices.

How long does the GolfPass membership last?

    GolfPass Video Annual, GolfPass+ and GolfPass+ VIP:

 

Your GolfPass membership will remain in effect for one (1) year beginning on the date of your purchase. Your membership will automatically renew for one (1) year upon your renewal date. For example, if you purchase your GolfPass membership on February 5, 2019, your membership and the benefits associated with it will be available until February 5, 2020, unless membership terms state otherwise at the time of purchase. At that point, your card will be charged automatically for renewal towards membership for another year.

*length of membership may vary, check your membership account for further details

GolfPass monthly: Your GolfPass membership will remain in effect for one (1) month beginning on the date of your purchase. Your membership will automatically renew for one (1) month upon your renewal date. For example, if you purchase your GolfPass membership on February 5, 2019, your membership and the benefits associated with it will be available until March 5, 2019. At that point, your card will be charged automatically for renewal towards membership for another month.

*length of membership may vary, check your membership account for further details

How do I renew my GolfPass membership?

The GolfPass program is an auto-renewal program. The credit card we have on file for you will be charged for your membership renewal in the program in order to ensure that your benefits are not interrupted.

If all credit cards we have on file for you are declined for payment of your membership fee, you must provide us a new credit card promptly or your membership will be canceled

What if I do not want to auto-renew into the membership?

If you do not want your membership to automatically renew, you must turn off auto-renewal one day prior to your renewal date. Auto-renewal can be turned off by accessing Your Account on  GolfPass.com, Membership management, Auto-renewal, Select “OFF.”

Did my GolfPass annual membership change?

Members who purchased a GolfPass annual membership prior to 1/12/2021 have been upgraded to a GolfPass+ membership as of 1/12/2021.

As part of the upgrade, members now receive:
• 10 waived convenience fees on their first 10 bookings (up to 4 players per booking) on GolfNow
• Cancellation Protection on up to 10 bookings on GolfNow or TeeOff
• 25% extra rewards on GolfNow and TeeOff

What is the waived convenience fee benefit, and how do I use it?

As a GolfPass member, convenience fees will be waived on your first 10 bookings (up to 4 players per booking) on GolfNow.com and the GolfNow mobile app per year of your membership. Members must book all tee time reservations while signed into the same account used to purchase the GolfPass membership in order to receive the waived convenience fees benefit at checkout. Other taxes may apply on tee time reservations.

As a GolfPass+ VIP member, convenience fees will be waived on all your bookings on GolfNow.com or GolfNow mobile app. Members must book all tee time reservations while signed into the same account used to purchase the GolfPass membership in order to receive the waived convenience fees benefit at checkout. Other taxes may apply on tee time reservations.

To use your waived fees, log into your GolfPass account and visit the ‘Book Now’ option under the ‘Play’ tab on GolfPass.com. Any applicable convenience fee will be waived at the time that a qualified reservation is made.

Will unused waived fees roll over to my next year of membership?

Unfortunately, any unused waived fees will not roll over upon renewal to the following year of membership.

What is the Worry-Free Tee Times™ benefit for members, and how do I use it?

For GolfPass members : GolfNow’s Worry-Free Tee Times™ benefit allows you to cancel or modify your tee time reservation online at least one (1) hour prior to your scheduled tee time, for any reason, without penalty, up to ten (10) times per year of your membership. You will receive a GolfNow credit equivalent to the green fees due for the modified or canceled tee time, which will be automatically applied to your GolfNow account and can be found under your Account Payment options.

For GolfPass+ members: GolfNow’s Worry-Free Tee Times™ benefit allows you to cancel or modify your tee time reservation online at least up to one (1) hour prior to your scheduled tee time, for any reason, without penalty up to twenty-five (25) times per year of your membership. You will receive a GolfNow credit equivalent to the green fees due for the modified or canceled tee time, which will be automatically applied to your GolfNow account and can be found under your Account Payment options. 

You may use your GolfNow credit towards convenience fees and Hot Deals tee times found on GolfNow.com and the GolfNow mobile app. In order to use your GolfNow credit, you must be logged in with your GolfPass account details on GolfNow.com and click “apply” during the checkout process. GolfNow credits expire ninety (90) days from date of issue. Cancellation requests may be submitted online within the “Upcoming Reservations” section of your account.

Did my GolfPass+ annual membership change?

Members who purchased a GolfPass+ annual membership prior to 1/12/2021 have been upgraded to GolfPass+ VIP membership on as of 1/12/2021.

GolfPass+ VIP (formerly GolfPass+) will no longer be sold to new members, making this an exclusive membership with unlimited benefits for anyone who purchased prior to 1/12/2021.

Members who have an active GolfPass+ VIP (formerly GolfPass+) membership are grandfathered into the product and will continue to enjoy their exclusive benefits as long as continuous membership is maintained.

How do the $10 monthly tee time promo codes work for GolfPass+ and GolfPass+ VIP members, and when will I begin receiving them?

Promo codes may be used each time for a discount on a Hot Deals or TeeOff DEAL tee time or can be accrued and redeemed for the total value of a Hot Deals tee time, provided that the value of such promo codes meets or exceeds the assigned price for the tee time reserved. Promo codes expire one (1) year from the date earned, regardless of whether your GolfPass Membership is still active at that time.

You will receive your first code as soon as you become a paying GolfPass member. After receiving your first $10 tee time credit, you will receive each subsequent tee time credits each month at or around the date you joined. For example, if you joined GolfPass on May 8th, you should expect to receive your Monthly Tee Time Credit on or around the 8th of every month. You can easily see what day your credit is issued by logging into your GolfPass account and clicking on ‘My GolfPass+’ in the ‘My Account’ drop down menu. Click here for more information

How do the 25% extra GolfNow and Tee Off Rewards points work for GolfPass+ and GolfPass VIP members?

GolfPass members will be automatically awarded 25% more GolfNow and TeeOff Rewards points for booking rounds of golf through GolfNow.com, TeeOff.com or the GolfNow mobile app. Points are awarded for Hot Deals and paid transaction fees. Total Points earned are shown at checkout and are awarded after the round corresponding to a qualifying reservation is played. Rewards points will accumulate toward $10 promo codes, which are redeemable toward the purchase price of any Hot Deals tee time offered by GolfNow or TeeOff. A total of one hundred (100) Rewards points accrued is equivalent to one (1) ten-dollar ($10.00) Hot Deals promo code.

The 25% extra Rewards points benefit will be applied to your GolfNow account after the play date of the qualifying reservation. For more information about GolfNow Rewards, click here.

Where do GolfPass' course ratings and reviews come from?

In December, 2020, Golf Advisor became part of GolfPass, which included the platform's 1.3 million golf course reviews from over 500,000 golfers dating back to 2012. Any golfer with an account on GolfPass can write a review of a golf course around the world. To submit your first review, click here. For more information about ratings and reviews, including moderation and community guidelines, please visit our review resources page.

How do GolfPass travel packages work?

GolfPass has teamed up with over 400 properties around the world to offer golf packages to the world’s best golf destinations. You do not have to be a GolfPass member to book a golf package, but members are eligible to receive $100 off packages valued at $1,000 or more at select destinations. You can request a quote from our golf package page and someone from our travel concierge team will build and price the quote for you. While you can browse select itineraries, the concierge team can also build custom itineraries by request. You can contact the team at travel@golfchannel.com or call (833) 453-8785. GolfPass is a member of the International Association of Golf Tour Operators and a licensed broker of travel. | View GolfPass Travel Terms & Conditions

Can I change the date or time of my reservation?

To change the date or time of your reservation, you must cancel your existing tee time reservation and make a new reservation for the desired date or time.

To cancel a reservation, go to your “Upcoming Reservations” page. Click “Modify Players or Cancel” on the reservation that you would like to cancel. Select the number of players you wish to remove from your reservation and a reason and click “Submit Cancellation.”

Can I combine my GolfPass membership with other GolfNow accounts?

You may not combine or assign your GolfPass membership or any  GolfPass benefits, including promotion codes for  GolfPass memberships or benefits, to other GolfNow accounts.

Who can I speak to about my GolfPass membership?

All GolfPass members have access to an exclusive phone number they can call to speak with a  GolfPass specialist. Members may call this number to book tee times, learn more about GolfPass, cancel their membership, or to ask questions about benefits and any other inquiries related to the program.

To speak directly with a specialist at our GolfPass support line, please call 833-465-3847.

How do I cancel my GolfPass membership?

You may cancel your subscription via the following methods: (1) by contacting Customer Service via telephone at 833-465-3847 (subject to call center hours), or (2) by such other means as we may provide from time to time. We will attempt to process all cancellation requests within 72 hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period's fee, contact customer service to have the charges reversed. (3) by turning off your ‘Auto-Renew’. With auto-renew turned off, your membership will expire automatically when your subscription is scheduled to end. For full Ts&Cs and to determine if you’re eligible for a refund click here.

No Refunds: Monthly  GolfPass subscription payments are non-refundable and there are no refunds or credits for partially-used periods.

Annual GolfPass subscription payments are refundable only under the following circumstances: (1) You cancel your annual subscription within the first thirty (30) days of purchase; and (2) You have not used any available GolfPass membership benefits following your purchase of the annual subscription. Except as set forth below, you will continue to have access to your subscription through the end of your current Subscription Period following any cancellation.

How do I cast GolfPass content from my personal computer to my television?

GolfPass content is available to cast to your television via a ROKU or Apple TV device.

If you are using a Windows machine, click here.

If you are using an Apple OS machine, click here.

What are the terms and conditions of the program?

For a full list of terms and conditions of the GolfPass, please click here.

Are different membership options available?

GolfPass offers convenient monthly and annual membership options for as little as $4.99 a month. You can compare memberships here.

Will I be notified if my membership renews?

Yes! All annual memberships get notified via email as early as 30 days ahead of the renewal date. You can conveniently with two clicks make sure ‘Auto-Renew’ is enabled so none of your exclusive benefits are interrupted. You can manage the ‘Auto-Renew’ from your account online or get help from our Member Care team.

What happened to the Trip Manager Tool?

The Trip Manager benefit is being discontinued but GolfPass and Golf Genius are honoring all trips currently set up to use that service through September 30, 2022. If you currently have a planned trip and would like to access it, please visit www.golfgenius.com/trip-manager

How can I view Monthly Tee Time Credits?

Monthly Tee Time Credits are sent directly to your email on your account. To view monthly tee time credits:

1. Navigate and sign in to the GolfPass website.
2. In the upper right-hand corner of the page, click the My Account drop-down > Tee Time Credits.
3. Your three most recent credits will be shown under Tee Time Credits.
4. Click Copy Code to copy the tee time credit for use.

How can I apply Reward Codes?

How to redeem your rewards:

1. Go to GOLFNOW.com or use the GolfNow Mobile App.
2. Find a valid Hot Deals tee time* or GolfPass membership.
3. Click Add a Promo Code or a Credit.
4. Enter your promo code in the box during checkout and click Apply.

How can I manage subtitles and captions?

  • If the video offers subtitles/captions, there will be a Caption button (💬) in the bottom right corner of the video. Click the Caption button to turn captions On or Off.
  • If they are not offered, the Caption button (💬) will not be displayed.

How can I fix sound issues in GolfPass?

If you are having sound issues when you try to watch GolfPass, it may be due to an issue with the content itself, your device settings, or your network connection:

If you cannot hear any audio on the desktop, try the following steps:

  • Refresh your browser
  • Adjust the volume control on your computer and speakers.
  • Adjust the volume control located in the lower-left corner of the Player.
  • Restart your internet browser (Firefox, Chrome, etc.)
  • Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.

If you cannot hear any audio on my mobile device/mobile app, try the following:

  • Turn off "Silent" mode or check your device is not muted.
  • Confirm you are not connected to a Bluetooth audio device such as a headset or a smart speaker.

My audio is very quiet on my mobile device/mobile app, try the following:

  • Confirm no other audio application is running on your device. This could be a phone call, a duplicate streaming platform (Peacock, Netflix, Hulu, etc.), or a music service. The Stream's audio may appear not adjustable until the primary audio source is terminated.

Does GolfPass have a mobile app?

Mobile App (Apple iOS or Android Google Play)

  1. On your mobile device, go to the Apple App Store or Google Play Store and download the GolfPass Video app. Open the app once it has been downloaded.
  2. Sign in to the GolfPass app, click on Settings in the bottom right-hand corner.
  3. Click Login.
  4. Enter your "Email Address" and "Password".
  5. Click Login.

Apple TV

  1. On your Apple TV device, go to the Apple App Store and download the GolfPass app. Open the app once it has been downloaded.
  2. To sign in to your GolfPass app, click on Settings.
  3. Click Login.
  4. Follow the onscreen prompts to activate your device and connect your GolfPass account.

Roku

  1. On your Roku device, go to the Streaming Channels Channel Store.
  2. Arrow down to Search Channels and input "GolfPass". Add the Channel and open the app once it has been downloaded
  3. To sign in to your GolfPass app, click on Settings.
  4. Click Login.
  5. Follow the onscreen prompts to activate your device and connect your GolfPass account.

What devices can download the GolfPass App?

Users on the following platforms can install the GolfPass app:

  • Apple iPhone: iOS 10 or later
  • Apple TV: tvOS 12.1 or later
  • Android: Android 5.0 (API level 21) or later
  • Roku: Firmware v7.60 b1 or later

For the Apple iPhone:

  • iPhone 5
  • iPod Touch (6th gen) and later

For the Apple iPad:

  • iPad (4th gen)
  • iPad Air
  • iPad mini 2
  • iPad Pro and later

For the Apple TV:

  • Generation 4 and 5 (the HD and the 4K)

For Android:

  • Any phone or tablet capable of Android 5.0

For Roku there are many devices, but at these devices and later are supported:
4660X, 4640X, 4630X, 4620X, 4400X, 4230X, 4210X, 4200X, 3910X, 3900X, 3810X, 3800X, 3710X, 3700X, 3600X, 3500X, 3420X, 3400X, 3100X, 3050X, 3000X, 2720X, 2710X, 2700X, 2500X, 2450X, 2400X.

How can I update my payment method?

If you started your subscription via the GolfPass website, you can change your payment information at any time by following these steps:

1. Locate the drop-down option in the upper right-hand corner of the GolfPass.com website.
2. Click on My Membership.
3. Click on the current Payment Method.
4. Update with your new payment information.
5. Click Save. This will update the payment information on your GolfPass account.

How can I update my password?

If you need to update your password, you can reset it using the following steps:

1. Select Log In on the welcome screen.
2. On the Log In page, enter your "email address" and current "password".
3. Click Log In.
4. Click on the drop-down option in the upper right-hand corner.
5. Click on My Membership.
6. Locate the Account Management section.
7. Click on Change Password to update your account.
8. Enter your "Current Password" and your "New Password".
9. Click Update. This will save your new password to your GolfPass account.

If you forgot your password, you can send yourself a reset email using the following steps:

1. Select Log In on the welcome screen.
2. On the Log In page, click FORGOT PASSWORD?.
3. Enter your "email address" and click Send.
4. Check your inbox for an email and click the link inside.
5. Enter your "New Password" and confirm the password.
6. Click Update. This will save your new password to your GolfPass account.

Need more help?

Play More. Play Better.


New members get access to stream live sporting events on Peacock Premium, including the FedEx Cup Playoffs, plus news, exclusive shows, hit movies, and more! Additional GolfPass+ benefits include waived convenience fees, cancellation protection and $10 monthly anytime tee time credits - that's $120 a year to go play golf any time, any day you want. Plus, all the great benefits of GolfPass Video such as on-demand lessons, access to all originals like The Conor Moore Show and Ask Rory.

  • $99.00 / Per Year
    GolfPass+
    • Includes 7-day free trial
    • 12 months of Peacock Premium ($4.99/mo. value. Eligibility restrictions and terms apply)
    • Waived fees on 10 bookings, for up to 4 players per booking
    • $10 anytime monthly tee time credits
    • Cancellation protection on 10 bookings
    • Exclusive instruction from top Tour pros and their coaches
    • $40 off a qualifying purchase at TaylorMadeGolf.com
    • Access to all GolfPass videos
    • Member-exclusive savings
    • GOLF Channel fan favorites, including Big Break and Feherty
    • Access anywhere with the GolfPass App
    • Live coverage of featured groups & speed rounds
    $49.00 / Per Year
    GolfPass Video
    • Includes 7-day free trial
    • Access to all GolfPass videos
    • Exclusive instruction from top Tour pros and their coaches
    • GOLF Channel fan favorites, including Big Break and Feherty
    • Access anywhere with the GolfPass App
    • Live coverage of featured groups & speed rounds
    $4.99 / Per Month
    GolfPass Video
    • Includes 7-day free trial
    • Access to all GolfPass videos
    • Exclusive instruction from top Tour pros and their coaches
    • GOLF Channel fan favorites, including Big Break and Feherty
    • Access anywhere with the GolfPass App
    • Live coverage of featured groups & speed rounds