FAQ

What will happen to my membership starting 01/28/2019?

Starting on January 28, 2019, Revolution GOLF, GOLF Advisor Club and Golf Odyssey memberships will become the GOLFPASS membership and all members will have automatic access to their benefits on GOLFPASS.

Starting on January 28, 2019, the GOLFNOW VIP membership will become the GOLFPASS+ membership and all members will have automatic access to their benefits in GOLFPASS+.

What is the GOLFPASS program?

GOLFPASS is the one membership that connects golfers to every aspect of the game. With exclusive video, $250 in Hot Deals tee times, world-class instruction, travel tips, credit at popular resorts and other benefits included, GOLFPASS combines the very best of golf into one convenient, affordable membership.

To become a GOLFPASS member, simply sign up via GOLFPASS.com to the membership of your choice.

What are the different membership levels for GOLFPASS?

  • The GOLFPASS membership comes in different levels with different benefits. Members can choose to enroll in GOLFPASS or GOLFPASS+
  • GOLFPASS comes in monthly and annual membership options
  • GOLFPASS+ comes in an annual membership option

What are the benefits of the GOLFPASS membership?

Becoming a GOLFPASS member has several benefits, including:

WATCH BENEFITS:

  • Exclusive video gets you closer to your favorite pros
  • New shows and fan favorites, including the best of Feherty

LEARN BENEFITS:

  • World-class instruction from coaches the pros rely on
  • 400+ hours of on-demand lessons for every part of your game
  • Custom coaching plans to help you reach your golf goals

PLAY BENEFITS:

  • One FREE round of golf each month with $250 in annual value
  • Access to more than 7,000 golf courses worldwide

SHOP BENEFITS:

  • Member-exclusive prices on golf gear and free shipping
  • Free shipping on all daily deals

TRAVEL BENEFITS:

  • Travel credit for use at popular golf resort destinations
  • Insider travel guides with tips on finding the perfect golf trip

Click here for information on additional GOLFPASS benefits.

What are the benefits of the GOLFPASS+ membership?

GOLFPASS+ comes with all of benefits in the GOLFPASS membership including all WATCH, LEARN, PLAN, SHOP AND TRAVEL benefits, in addition to more exclusive PLAY benefits listed below:

Waived convenience fees on all bookings for a full year
25% more GOLFNOW Rewards points automatically earned on every round
Tee time modification and cancellation protection with Worry-Free Tee Times™

Click here for information on additional GOLFPASS+ benefits.

What do I receive when I become a GOLFPASS member?

After signing up and becoming a GOLFPASS member, you will be entitled to any promotional offer available during the time period in which your GOLFPASS membership was initiated, along with all of the GOLFPASS membership benefits and perks. To see all of the membership benefits, click here.

Who is eligible for the dozen TaylorMade golf balls?

All new members that join GOLFPASS annual or GOLFPASS+ annual starting 01/28/2019 will receive a dozen TaylorMade Project (a) golf balls within 60 days from enrollment date.
Also, all renewing members on GOLFPASS annual or GOLFPASS+ annual starting 01/28/2019 will receive a dozen TaylorMade Project (a) golf balls within 60 days from enrollment date.

Where can I use my GOLFPASS membership to receive the benefits?

  • All GOLFPASS membership benefits can be explored on GOLFPASS.com
  • WATCH, LEARN and TRAVEL benefits are available on GOLFPASS.com
  • PLAY benefits are available on GOLFNOW.com and GOLFNOW mobile app
  • Shop benefits are available on RevolutionGOLF.com

When making a tee time reservation, GOLFPASS+ members must be logged in to the GOLFNOW account associated with the purchased GOLFPASS+ membership in order to receive all of the GOLFPASS+ benefits. Please be sure to update your GOLFNOW mobile app to the latest version in order to view your membership information and take advantage of all the benefits available to GOLFPASS+ members.

Who is eligible to become a GOLFPASS or GOLFPASS+ member?

GOLFPASS and GOLFPASS+ memberships are available to all golfers who reside within the United States and Canada.

What is the GOLFPASS and GOLFPASS+ membership fee?

The membership fee for GOLFPASS and GOLFPASS+ is stated on GOLFPASS.com. From time to time, we may offer different membership terms, and the fees for such memberships may vary. The membership fee is non-refundable, except as expressly set forth in these Terms and Conditions.

How do I enroll in the GOLFPASS or GOLFPASS+ membership?

To enroll, simply click here and follow the purchase instructions.

How do I pay for the GOLFPASS or GOLFPASS+ membership?

You can pay for GOLFPASS or GOLFPASS+ memberships on GOLFPASS.com. All membership prices are stated in U.S. Dollars.

How long does the GOLFPASS or GOLFPASS+ membership last?

GOLFPASS monthly: Your GOLFPASS membership will remain in effect for one (1) month beginning on the date of your purchase. Your membership will automatically renew for one (1) month upon your renewal date. For example, if you purchase your GOLFPASS membership on February 5, 2019, your membership and the benefits associated with it will be available until March 5, 2019. At that point, your card will be charged automatically for renewal towards membership for another month.

GOLFPASS annual: Your GOLFPASS membership will remain in effect for one (1) year beginning on the date of your purchase. Your membership will automatically renew for one (1) year upon your renewal date. For example, if you purchase your GOLFPASS membership on February 5, 2019, your membership and the benefits associated with it will be available until February 5, 2020. At that point, your card will be charged automatically for renewal towards membership for another year.

GOLFPASS+ Annual: Your GOLFPASS+ membership will remain in effect for one (1) year beginning on the date of your purchase. Your membership will automatically renew for one (1) year upon your renewal date. For example, if you purchase your GOLFPASS+ membership on February 5, 2019, your membership and the benefits associated with it will be available until February 5, 2020. At that point, your card will be charged automatically for renewal towards membership for another year.

How do I renew my GOLFPASS or GOLFPASS+ membership?

The GOLFPASS and GOLFPASS+ programs are auto-renewal programs. The credit card we have on file for you will be charged again for your membership in the program in order to ensure that your benefits are not interrupted.

If all credit cards we have on file for you are declined for payment of your membership fee, you must provide us a new credit card promptly or your membership will be canceled. If you provide us with a new card and are successfully charged, your new membership period will be based on the date of the successful charge.

What if I do not want to auto-renew into the membership?

GOLFPASS monthly: If you do not want your membership to automatically renew, you must turn off auto-renewal prior to your renewal date. Auto-renewal can be turned off by accessing Your Account on GOLFPASS.com, Membership management, Auto-renewal, Select “OFF.”

GOLFPASS and GOLFPASS+ annual: GOLFNOW will send you a notice of renewal at least thirty (30) days prior to your automatic renewal date. If you do not want your membership to automatically renew, you must turn off auto-renewal prior to your renewal date or within (30) days of receiving GOLFNOW’s notice of renewal. Auto-renewal can be turned off by accessing Your Account, GOLFNOW Memberships, Auto-renewal, Select “OFF.”

I enrolled prior to February 05, 2019, what will happen to my membership?

Effective January 28, 2019, all active Revolution GOLF+ (“RG+”), GOLF Advisor Club, and Golf Odyssey subscribers will be automatically transitioned to GOLFPASS memberships, and these subscribers will receive instant access to GOLFPASS benefits for the remainder of their applicable subscription period. Pursuant to the Subscription Agreement, these GOLFPASS memberships will automatically renew on the original renewal date of the User’s previous RG+, GOLF Advisor Club, and/or Golf Odyssey subscriptions, unless notified otherwise.

Effective January 28, 2019, all active GOLFNOW VIP members will be automatically transitioned to GOLFPASS + Memberships, and will receive instant access to GOLFPASS + benefits for the remainder of their applicable subscription period for no additional fee. Pursuant to the Subscription Agreement, these GOLFPASS+ Memberships will automatically renew on the original renewal date of User’s previous GOLFNOW VIP membership, unless notified otherwise.

I am on GOLFPASS, can I upgrade to GOLFPASS+?

Yes, members on GOLFPASS, can upgrade to GOLFPASS+ by logging in GOLFPASS account on GOLFPASS.com under membership management. Members also can upgrade by contacting the Member Support number and requesting an upgrade to GOLFPASS+

How do I return an item with my 365 shipping benefit?

Email us at customerservice@revolutiongolf.com and provide the following:

  • Your Name
  • Your product order number
  • The product(s) in your order that you wish to return
  • The reason for your return

You will receive an email from us with an attached Return Merchandise Authorization (RMA). You will be responsible for any shipping costs to return the item(s) to us.

Your RMA form will have a return address on it. You must ship us the product(s) to this return address and include the RMA form in your shipment that was emailed to you. We highly recommend using a shipping method that provides you with a tracking number to ensure that your return won't be lost in transit.

Refunds will be issued within 5-7 days of receipt and inspection of the items.

Please note that products received without an enclosed RMA form will NOT receive a refund - NO EXCEPTIONS.

What is the waived convenience fee benefit?

For GOLFPASS+ members, convenience fees will be waived on all tee times booked on GOLFNOW.com and the GOLFNOW mobile app. Members must book all tee time reservations while signed into the same account used to purchase the GOLFPASS+ membership in order to receive the convenience fees benefit at checkout. Other taxes may apply on the tee time reservation. The Waived Convenience Fees benefit will be applied at the time that a qualified reservation is made.

How do I earn my 25% extra Rewards points?

GOLFPASS+ members will be automatically awarded 25% more GOLFNOW Rewards points for booking rounds of golf through GOLFNOW.com or the GOLFNOW mobile app. Points are awarded for Hot Deals and paid transaction fees. Total Points earned are shown at checkout, and are awarded after each qualifying reservation is played. Rewards points will accumulate toward $10 promo codes, which are redeemable toward the purchase price of any Hot Deals tee time offered by GOLFNOW. A total of one hundred (100) Rewards points accrued is equivalent to one (1) Ten Dollar ($10.00) Hot Deals promo code. Promo codes may be used each time for a discount on a Hot Deals tee time, or can be accrued and redeemed for the total value of a Hot Deals tee time, provided that the value of such promo codes meets or exceeds the assigned price for the tee time reserved. Promo codes expire one (1) year from the date earned, regardless of whether your GOLFPASS+ Membership is still active at that time. The 25% extra Rewards points benefit will be applied to your GOLFNOW account after the play date of the qualifying reservation. For more information about GOLFNOW Rewards, click here.

What is the Worry-Free Tee Times™ benefit?

GOLFNOW’s Worry-Free Tee Times™ benefit allows you to cancel or modify your tee time reservation online at least one (1) hour prior to your scheduled tee time, for any reason, without penalty up to twenty (25) times per year of Your membership. You will receive a GOLFNOW credit of your greens fees that will be automatically applied to your GOLFNOW account and can be found under your Account Payment options.

You may use your GOLFNOW credit towards convenience fees and Hot Deals tee time found on GOLFNOW.com and the GOLFNOW mobile app. In order to use your GOLFNOW credit, you must be logged in with your GOLFPASS+ account details on GOLFNOW.com and click “apply” during the checkout process. GOLFNOW credits expire ninety (90) days from issue date.

Cancellation requests may be submitted online by logging in to your account and going to “Upcoming Reservations.”

For a more detailed summary of the benefits you will be able to receive, click here.

I just enrolled, when will I receive my twelve (12) free Hot Deals?

For all memberships starting or renewing on or after 02/05/2019, you will receive your Twelve (12) free Hot Deals tee time promo codes via email every month on your membership enrollment date.

Members enrolled before 02/05/2019, will start receiving a monthly Hot Deals Promo code for a value of $21.

Where can I use my Monthly Round promo code?

Your monthly Hot Deals promo code is good for Hot Deal bookings on GOLFNOW.com. For additional details about included golf courses with GOLFPASS, click here. While the majority of courses are available, a list of excluded courses can be found here.

To redeem, enter your promo code at checkout.

What happens when I participate in a GOLFNOW Rewards promotion?

If a GOLFPASS+ member participates in a GOLFNOW Rewards promotion, the member will always be awarded the best Rewards points offer (GOLFPASS+ or promotional) available. If the promotional offer will award the same amount of GOLFNOW Rewards points as the GOLFPASS+ membership (i.e. 25% more points per round), the GOLFPASS+ member's dashboard will display the promotion name and the points value corresponding to that promotion. GOLFPASS+ points cannot be multiplied or combined with Rewards points offered through promotions.

Can I cancel my reservations made with a GOLFPASS+ membership?

You may cancel one tee time reservation per course, per play date up to twenty (25) times per year of Your membership, at least one (1) hour in advance of the scheduled tee time, with Worry-Free Tee Times.
You may cancel one tee time reservation per course, per play date up to twenty (25) times per year of Your membership, at least one (1) hour in advance of the scheduled tee time, with Worry-Free Tee Times.

To cancel an upcoming tee time, go to your “Upcoming Reservations” page. Click “Modify Players or Cancel” on the reservation that you would like to cancel. Select the number of players you wish to remove from your reservation and a reason, and click “Submit Cancellation.” Please note: if the modification or cancellation is submitted less than one (1) hour before the scheduled tee time, you will not be credited for the canceled reservation.

Please note, Worry-Free Tee Times™ is a benefit available only to GOLFPASS+ members whose accounts are in good standing as determined by GOLFNOW. You must be logged in to your GOLFPASS+ account on GOLFNOW.com during the booking process to qualify for Worry-Free Tee Times protection.

Can I add or remove player(s) from my reservation made with a GOLFPASS+ membership?

To add an additional player to your tee time you must book another reservation for the same time, upon availability. Prices for tee times vary and are not guaranteed to be the same as the original tee time reservation price at time of booking. New reservations cannot be price matched to old and existing reservations.

To remove a player from your reservation, go to your Upcoming Reservations page. Click “Modify Players or Cancel” on the reservation that you would like to change. Select the number of players you wish to remove from your reservation and a reason, and click “Submit Cancellation.” Please note: if the modification or cancellation is submitted less than one (1) hour before the scheduled tee time, you will not be credited for the canceled reservation. You may cancel or modify up to one tee time reservation, per course, per day of play.

Can I change the date or time of my reservation?

  • To change the date or time of your reservation, you must cancel your existing tee time reservation and make a new reservation for the desired date or time.
  • To cancel a reservation, go to your “Upcoming Reservations” page. Click “Modify Players or Cancel” on the reservation that you would like to cancel. Select the number of players you wish to remove from your reservation and a reason, and click “Submit Cancellation.”

Please note: if the modification or cancellation is submitted less than one (1) hour before the scheduled tee time, you will not be credited for the canceled reservation. You may cancel or modify up to one tee time reservation, per course, per day of play up to twenty (25) times per year of Your membership.

Can I combine my GOLFPASS or GOLFPASS+ membership with other GOLFNOW accounts?

You may not combine or assign your GOLFPASS or GOLFPASS+ membership or any GOLFPASS benefits, including promotion codes for GOLFPASS memberships or benefits, to other GOLFNOW accounts

Who can I speak to about my GOLFPASS or GOLFPASS+ membership?

All GOLFPASS and GOLFPASS+ members have access to an exclusive phone number they can call to speak with a GOLFPASS specialist. Members may call this number to book tee times, learn more about GOLFPASS or GOLFPASS+, cancel their membership, or to ask questions about benefits and any other inquiries related to the program.

To speak directly with a specialist at our GOLFPASS or GOLFPASS+ support line, please call (833-465-3847).

How do I cancel my GOLFPASS or GOLFPASS+ membership?

You can cancel your subscription via the following methods: (1) by contacting customer service via Telephone at 1-833-465-3847 (subject to call center hours), or (2) by such other means as we may provide from time to time. We will attempt to process all cancellation requests within 72 hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period's fee, contact customer service to have the charges reversed.

No Refunds: Monthly GOLFPASS subscription payments are non-refundable and there are no refunds or credits for partially used periods.

Annual GOLFPASS subscription payments are refundable only under the following circumstances: (1) You cancel your annual subscription within the first thirty (30) days of purchase; and (2) You have not used any available GOLFPASS membership benefits following Your purchase of the annual subscription. Except as set forth below, you will continue to have access to your subscription through the end of your current Subscription Period following any cancellation.

What are the Terms and Conditions of the program?

For a full list of terms and conditions of the GOLFPASS and GOLFPASS+ program, please click here.