Support for NBCUniversal Checkout on GolfPass

Free Standard shipping only applies to the 48 continental U.S. States. Excludes Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.

NBCUniversal Checkout on GolfPass is a marketplace that offers a variety of exciting products through partnerships with retailers and brands who are responsible for shipping the products directly to you. If a retailer offers Free Standard Shipping, you will have the option to select the free shipping method during checkout.

The processing time can vary depending on the retailer. Items in your order may ship at separate times or in separate packages. Customers will receive an email notification when an item is shipped with carrier tracking information.

Get Free Returns when you use golfpass.com online return process. Items must be returned directly to the Retailer within 30 days of purchase, provided they meet our returns policy guidelines below. Items purchased as final sale cannot be returned or exchanged. We are currently unable to process an exchange of merchandise. All original shipping and handling fees are non-refundable.

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Please note that customized items are FINAL sale and may not be returned.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• Beauty, cosmetic, hosiery, lingerie, and swimwear items are final sale items and not eligible for returns.
• Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not adhere to our policies will not be accepted.
• Jewelry must be returned in the same condition in which it arrived, including all branded packaging and documents provided with it.
• Electronics, Home & Furniture products must be returned with all packaged parts and unused.

1. Click Track My Order
2. Enter the email address used on the order and click Submit
3. An email will be sent to you with your order information.
4. Click on View orders from the email. You will arrive at the order history tab.>
5. Find the item you want to track and click on the track button

Return merchandise using golfpass.com online return process

For your convenience, you will be able to print a return packing slip with your return details along with a FREE pre-paid FedEx Ground return shipping label in the online returns process. Original shipping and handling fees are non-refundable.

1. Click Start a Return
2. Enter the email address used on the order and click Submit
3. An email will be sent to you with your order information.
4. Click on View Orders from the email. You will arrive at the order history tab.
5. Click Return link on the item you wish to return
6. Follow the prompts on the screen.
7. Once you have printed your return packing slip and shipping label, place your item(s) for return in a suitable shipper, along with any original packaging and the return packing slip. Please be sure to enclose the return packing slip with your return, as it is needed for accurate and timely processing of your return and refund. When returning multiple products from one order, you may have more than one return packing slip and shipping label. Please be sure to match the appropriate return packing slip with the corresponding products for each of your return packages and apply the correct shipping label.
8. Securely seal your return package and affix the pre-paid return label to the outside of the package.
9. Drop off your return at any FedEx location that supports Ground shipments drop off.
10. We will notify you by email when your return has been processed by us. Please allow up to two billing cycles for refunds to appear on your credit card statement.

Reprinting Your Returns Label from Golfpass.comIf you need to reprint your GolfPass return shipping label and packing slip.

1. Click Reprint Label
2. Enter the email address used on the order and click Submit
3. An email will be sent to you with your order information.
4. Click on View Orders from the email. You will arrive at the order history tab.
5. Click the Return link on the item you wish to reprint the label for.
6. Click on Reprint Shipping Label

As an alternative to using GolfPass' online returns process, you have the option to return your item(s) directly to the Retailer using the Retailer-provided forms and instructions that came with your order. Please note that failing to include the return packing slip with your return may impair the processing of your return and may cause significant delays.

The Retailer will notify us once the return is successfully processed and, once we receive this notification, we will process a credit for the original purchase amount along with any applicable sales tax, less the cost of any pre-paid shipping label that the Retailer has provided you (if you choose to use it). We will notify you by email once your return has been processed. Original shipping and handling fees are non-refundable. Please allow up to two billing cycles for refunds to appear on your credit card statement.

At this time all purchases made online cannot be returned in store. Products must be returned to the retailer using the online process outlined below or utilizing the retailer provided forms and instructions which arrived with your purchase

How can I change/cancel my order?
Our customer support team is always here to provide you with quality service. Contact us

I didn't get an order confirmation email, what do I do?
Reach out to our customer service team for assistance. Contact us

Who actually ships my items?
Golfpass.com offers a variety of exciting products through partnerships with retailers and brands who are responsible for shipping the products directly to you

How will I be notified when an item has shipped?
You will receive a shipment email notification from golfpass.com detailing all the tracking information about your order directly from the retailer.

How long do I have to return a product?
Items must be returned directly to the Retailer within 30 days of purchase, provided they meet our returns policy guidelines below. Items purchased as final sale cannot be returned or exchanged. Read our Return Policy

Can I use a promo code or a coupon of a brand/retailer during purchase?
No, not at this time.

Do you save my credit card information?
We do not save or share your credit card information. You can view our full terms & conditions and privacy policy.

Why am I getting a credit card error when attempting to place my order?
Please check that you are entering all the correct payment information. If you continue to experience issues, please contact our customer service team.

Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, please contact our customer service team.

Missing Items or Incomplete Orders
In the event your order is missing any items or parts, please notify as soon as possible, but no later than 30 days after delivery. If you need assistance, please contact our customer service team.

Our customer support team is always here to provide you with quality service.

Call us at +1-833-465-2425 or email us at customerservicenbcshops@golfpass.com

Monday - Friday 10 AM to 7 PM EST