JW Marriott Tucson Starr Pass Resort & Spa

Thank you for your feedback. We're glad to hear that you enjoyed the course overall and appreciate your understanding of the ongoing construction. We believe the improvements will be worth it once completed.

We apologize for the issues you experienced with the GPS on the cart. That sounds frustrating, especially when you're sticking to the cart path. We had a notification of Solar flares recently which impacted national GPS tracking, but we'll look into this to ensure it is resolved.

If you have any other thoughts or suggestions, feel free to share them with us! We hope to see you again soon.

- The Club at Starr Pass

Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you encountered during your round. It's clear that the level of maintenance happening on the course significantly impacted your experience, and we regret that this wasn't communicated more thoroughly before your round.

The maintenance work on Coyote/Rattler is part of a larger effort to improve the course for the long term, but we understand that this isn't what you were expecting. Your comments about the greens, bunkers, and ongoing work are noted, and we'll ensure our team is informed to minimize disruptions and improve our communication with guests moving forward.

We're also reviewing our pricing during this period to ensure it reflects the current course conditions. We value your business and would love the opportunity to make this right in the future when the work is complete. Please feel free to reach out to us directly if you'd like to discuss your experience further.

Thank you again for your feedback, and we hope to welcome you back under better circumstances.

- The Club at Starr Pass

Thank you for sharing your thoughts. We're glad to hear that you found the fairways and tee boxes in good shape and enjoyed the views of Tucson. However, we apologize for the condition of the greens, particularly the fringe areas. The repairs are part of ongoing improvements to enhance the course, but we understand that this affected your experience.

We appreciate your patience during this time and your valuable feedback. We hope you'll consider giving us another chance once the course renovations are complete, so you can fully enjoy everything the course has to offer. Please feel free to reach out if you have any further comments or concerns.

- The Club at Starr Pass

Thank you! We're thrilled to hear that you always have a great time with us. We look forward to welcoming you back for more enjoyable rounds in the future! If there's anything we can do to make your experience even better, don't hesitate to let us know.

- The Club at Starr Pass

Thank you for your understanding. We're glad to hear you had a good experience despite the ongoing work on the course. We appreciate your patience as we make improvements, and we hope your next round will be even better once the updates are complete. If you have any further feedback or suggestions, we'd love to hear them!

- The Club at Starr Pass

Thank you for taking the time to share your experience with us. First and foremost, we sincerely apologize for the lack of communication regarding the course conditions. We understand that your visit was meant to be a break from the challenges you're facing, and we're truly sorry that it didn’t meet your expectations.

Your feedback about the website notification and the lack of knowledge from our staff has been noted, and we will take immediate action to improve how we communicate course conditions with our guests.

We’d love the opportunity to make this right for you in the future. Please feel free to reach out to us directly, and we’ll do our best to provide a better experience.

Wishing you and your friend strength and support during this time. Thank you again for your feedback.

- The Club at Starr Pass

Thank you for your candid feedback. We're truly sorry to hear about your disappointing experience. The conditions you described are not what we aim to offer, and we regret that the ongoing renovations made the course unplayable for you.

We understand your frustration with the state of the bunkers, greens, and the limited number of playable holes. Your suggestion to be more transparent and adjust the green fees is well taken, and we'll work on better communication and pricing during this renovation period.

We apologize that the partial refund didn’t reflect the value of your experience. We’ll strive to improve both our course conditions and guest experience moving forward. Thank you for bringing this to our attention, and we hope you’ll give us another chance once the renovations are complete.

- The Club at Starr Pass

Thank you for the thoughtful review! We're glad to hear that you enjoyed the layout and found the course both challenging and fair. We appreciate your understanding regarding the current construction work and its impact on course conditions.

We’re confident that the renovations will enhance the course, and we look forward to having everything in top shape for the winter season. Thank you for your patience and for sharing your experience with us. We hope to see you back soon to enjoy the fully renovated course!

- The Club at Starr Pass

Thank you for your kind words! We’re glad to hear you enjoyed the course and found the staff to be friendly. Monsoon season can certainly bring some challenges, but it’s great to know that it didn’t impact your overall experience. We look forward to welcoming you back and hope your next round is as enjoyable as ever!

- The Club at Starr Pass

Thank you for the feedback! We're pleased to hear that the overall condition of the course is good. We appreciate your understanding regarding the greens as we work improving the conditions.

We’re confident the improvements will be worth it, and we look forward to providing an even better experience once the updates are complete. Thanks again for your patience and support!

- The Club at Starr Pass

It’s fantastic to hear that you enjoyed the course and found the staff to be friendly! We’re glad you took advantage of the driving range and the features on the golf cart enhancements. We strive to make every round enjoyable, and your positive feedback really means a lot. We look forward to seeing you again soon!

- The Club at Starr Pass