Cache Creek Casino Resort

Dear Sendren,

Sorry that I am just seeing this review! I hate that I didn't see this until now.

Thank you for playing and letting us know about your day! Sounds like everything went well until the end. We do schedule player assistants every day and likely they were dealing with a slow group. You should have seen them so I apologize for this, but I can assure you we were likely working on pace issues up ahead.

Give me a call at 530.796.5804 and I will be happy to make your next round special.

Will Foust

Director of Golf

Dear smfrank34,

Thank you so much for your review! We enjoy having you as a guest, and as always let us know if we can ever assist further.

Have a great day

Will Foust

Director of Golf

Dear Archerdavid10,

Thank you for making the trip from Texas and for playing! Always great to hear about our guest experiences. Please visit us again when you are in the area and travel safe.

Have a great day

Will Foust

Director of Golf

Feel free to reach me at any time! 530.796.4653. Looking forward to your round on Tuesday.

I cannot reply to Will Foust, Director of Golf at Yocha Dehe, so I'll do it here:

I've already booked a tee time for this coming Tuesday :)

Dear thierrykoblentz,

Thank you so much for your review! Things have certainly been crazy during the COVID era with business levels 200%+ of what they were just a year ago. That has created more golfers and at times more pace challenges to manage. Although we are certainly doing our best to manage pace through these times. Come see us again soon and we look forward to having you as a continued guest! It is very much appreciated.

Have a great day

Will Foust

Director of Golf

Dear RodRutledge,

Thanks so much for playing and for the great review! It is also great to hear about the condition of the course. The team has been hard at work!

Have a great day and see you soon!

Will Foust

Director of Golf

Dear xfyang,

Thanks so much for playing during the holidays! Great to hear that your father son outing went as planned!

Come see us again soon

Will Foust

Director of Golf

Dear Dbonitus,

Great to hear that your day with us was exceptional! We love what we do and love to see comments like this as a reward!

Have a great day and come see us again soon!

Will Foust

Director of Golf

Dear Jkat1959,

Thanks for playing! It is great to hear about your experience and let us know when you want to come back! We will be happy to assist in booking your tee time.

Have a great day,

Will Foust

Director of Golf

Dear bolt65,

I really appreciate you bringing up these concerning issues to us. Please feel free to reach out to myself Will Foust (Director of Golf) to discuss these concerns personally at 530.979.6713. We will make this up to you as clearly your experience was well below our standard.

I'd like to try and address some of these concerns, but by no means make any excuses. I also think a lengthy response is necessary as there is a lot to address.

As it relates to the course conditions, play is about 150% of what it was a year ago and in November it was 200% of what it normally is. Paired with irregular precipitation and now a dry period, it has been a challenging year to not only keep irrigation levels correct, but also keep the levels of salt and contaminants from the irrigation from building up in the soils. Bottom line is with rounds way up and no precipitation, we have certainly had a challenge in 2020. Cart traffic doubling and no precip is hard to overcome. We are also in the process of replacing part of our irrigation mainline in early 2021 which will help us eliminate some of the contaminants in the soil and keep a consistent turf condition throughout the entire golf course. We have had a few days where we are on the wet side, but this is a direct result of the above issues. Course conditions for a public course like ours with the amount of play we've had is still above par. Although with the year we've had, it is a noticeably different par.

As for the sanded greens, the shop should have been able to get a better answer. Moving forward so you know, we do a light topdress every Monday morning to keep the consistency of the greens throughout the week. This has been a practice for several years and apologize that we did not make this apparent.

Regarding the 30 minute delay, there isn't much we can do with that as frost delays are common this time of year. We try our best to communicate ahead of time, but frost is very hard to predict and delay times are almost impossible to predict. We always do our best to get golfers back on time as quick as possible.

We will also address the cart path only holes. I know our starter communicates this to every group and signs are out there every morning when I drive the course, but we may have missed the day you played for some reason. This will be looked at and addressed.

Again we appreciate your time letting us know about your experience. I will be available for a call whenever you'd like to discuss further.

Will Foust

Director of Golf