Cimarron Golf Resort

Good coarse great staff always fun playing with different people

I want to share my recent experience because it was very disappointing. I’ve been to this course more than five times, and unfortunately, the customer service from the front staff continues to be an issue.

When my son and I arrived in the morning, we dropped off our golf bags at the designated area like everyone else. I then went upstairs to pay. The cashier seemed to have an attitude from the start. I tried to give her the benefit of the doubt, assuming maybe it was just early and she wasn’t fully awake yet. After paying, I walked away but realized I forgot to purchase practice balls. I went back and waited in line again. I noticed her tone was much friendlier with the customers ahead of me. However, when it was my turn, her attitude noticeably changed. Her tone felt dismissive, almost as if she was irritated when I told her I needed to buy practice balls.

After that, I went back downstairs and noticed that other golfers’ bags were being loaded onto carts by the staff member in the drop-off area. The employee was actively helping everyone else, but he did not assist my son and me. Instead of waiting, I told my son we would just load our own bags. The staff member followed us briefly but still did not offer help. Shortly after, another group arrived, and his demeanor completely changed. He greeted them warmly, saying, “Good morning, let me get that for you. Don’t worry, I’ll load your bags by the time you come back.” The difference in treatment was obvious. I even asked him directly if he treated everyone the same way or only certain people. He ignored me and walked away.

Later, when it was time for us to tee off, the staff member at the first tee also had an unfriendly attitude. The overall experience made us feel unwelcome.

What stood out the most is that the landscapers were actually the friendliest people we encountered. The employees who interact directly with customers—the cashier, the bag drop staff, and the tee-off attendant—should be the ones providing the warmest and most professional service. Unfortunately, that was not our experience.

I believe everyone deserves to be treated with the same level of respect and courtesy. After visiting more than five times, it’s disappointing to continue having negative interactions with front-facing staff. I hope management takes this feedback seriously and works on improving customer service, especially with employees who are the first point of contact for guests.

This is the first course we play every year after we arrive in Palm Springs. This is a great course to play to warmup our golf game after several months with no golf at home.

Good layout, fairly easy course, big greens, easy peasy day

Challenging par 3’s are interesting and the greens are in great shape! I love a great challenge

Course in very good condition most places. Some gold tees would be nice as whites are a little long for an older senior. Greens a nice speed and roll consistently. A cloudy day is perfect here as there is no shade. Need some rest rooms. Staff is exceptionally friendly. Great practice area.

The Tee are extremely long for older women golfers. The fairways are in good shape and wide but grass needs to be mowed shorter. The Drives do not roll. Then the cart signs to move off the fairways are 80-100 yards from the greens.

No drinking water stations on the course.

Quick 18 holes. Nice course conditions and an excellent par three layout.