TopGolf - Allen

I'm also sending this feedback in to the corporate office as I was very dissatisfied. I'm a member of the Summer Pass and I put myself on the waitlist as a member of the pass has to. I immediately called b/c we were treating my mom and stepdad to their first ever topgolf experience. However, my mom has mobility issues so I called ahead to discuss that and request mobility and disability options. The person on the phone was extremely rude. Said I would have to wait until I was at the venue as it was all first come/first serve. When we arrived we got the worst bay #102 and I explained what happened on the phone. The person brought us a drink, never offering a refill. And the time only let us play for 84 minurtes and not the 2 hours we planned for. We were told this was because of reservations. I'm a customer who invested a lot of money in this summer pass, and I was never informed that there can be times we would be limited on play time due to reservations (which we can't make and use the pass). The "unlimited" play time on this pass is VERY limited in this is deceptive practices at best. So our time expired and that was the only time our person came over (hence ZERO refills), I asked if there was anyway to extend that it didn't allow the 2 hours we alloted for (due to reservations at a resteraunt later). He got the manager where I explained all that happened and he left saying he was going to see what he could do about our check for the drinks. $20 for 4 drinks never refilled. Next thing I know I got the bank alert showing I was charged and nothing at all was taken care of. We were then told we were done. I invested in this pass b/c we had great experiences here before. I would NEVER do it again. It's a shame that more attention is paid to your one time customers than those who invested. I can guarantee that the two people with us that were new to TopGolf wouldn't be back either based on their experience.

Staff was great, dood was delicious what more can I say… I love this place