TopGolf - Roseville

My husband and I were out of town visiting the Roseville area to go to a show. The show ended early so we thought it would be fun to golf and have some appetizers. We sat at our table and the server approached us. We asked to order, but he stated we had to get logged in, in which we didn't know we were supposed to do as no one initially told us. We put in to play for 30 minutes and it went by pretty quick, so we decided to play another 30 minutes. Since we arrived pretty late the server was getting payments as they were close to closing. My husband gave our card to him, and he proceeds to tell us his card declined. We could only think it was because we were in a different town and used it quit a bit prior to arriving there. Out tab came to about 150.00 between the game, food, and drinks. I attempted to contact our bank and the calls would not connect to a live person to get help and allow the transaction to go through. We were embarrassed and I went in to talk to whoever was in charge to see how we could go about this as we've never had that happen, let alone unable to get through to our bank. I spent 30 minutes (the remaining of our play time) pleading with them on how we could go about this situation. They just kept saying to try again or call the bank and they wouldn't listen that I couldn't get through to anyone. It was about 1AM and I was frustrated. I finally got an email asking if we recognize the charge, so I approved it, gave the server our card again and it finally went through. After all that I go back to our table and they're trying to clear our food and drinks to push us out. Because of the situation we didn't get to finish one of our drinks and they were pushing us out. On top of several of their employees standing around us as if we never paid. All of this got me really upset and I ended up in tears the way we were treated. We spent over 150 for just 2 people to be treated this way and had no empathy with something that was out of our control and had never experienced. We ended up outside the business where we needed to call an Uber to get back to our hotel. My husband's phone died to add to everything, and the Uber app wouldn't work on my phone. So now we're stranded. We asked the security guard outside the business if he could help us and he wouldn't. He brushed us off and told us to walk over to the hotel across from them for help. I couldn't believe the way we were treated, unhelpful, and unempathetic everyone was. I could never treat or handle a situation this way to people. The employees also mentioned that their machines have also had this happen to other customers and I question if it's something with their system that triggers people's banks. Our card worked just fine all night. I hope this doesn't happen to anyone else, because you won't get help after paying a lot of money. And don't expect to finish playing your game you paid for, finish your food, or drinks if you go later at night. They'll push you out of there. Thanks to the Residence Inn they allowed us to stay in their hotel lobby, charge his phone, and get a ride back to our hotel. We would have had to walk for an hour in half after 1 AM in the morning back to our hotel. We'll never go back to Topgolf in Roseville due to the customer service.

It costs $15 to book a bay, but it doesn't actually reserve a bay. I was surprised when I checked in that they had no record of my name or any of my information. In fact, they had never seen anyone use Golf Now to reserve a bay. Thankfully, they had a bay available for our party of 8, but I'm really not sure what the $15 was for when none of my information was in their system. Everything worked out in the end. This review is more of a cautionary tale. You'll spend $15 to "reserve" your spot in line at your desired time. Make sure you show up on time to clear up any confusion. It's hard to say how it would have turned out, had we visited at a busier time. We spent quite a bit of money there and in the grand scheme of things, the $15 was inconsequential. It would be nice if it came off the total or was applied somewhere else. Other regular golf course bookings don't cost $15.