Falconhead Golf Club

I sprained my knee on Sunday morning so called the pro shop to cancel my 1:39pm round as I was unable to play. The gentlemen at the pro shop referenced I was within the 24 hr cancel policy but would make a note under the circumstances and not charge me - he was very nice. Later that evening I got an e-mail from GolfNow I was being billed $240 for my round due to the late cancellation. I contacted GolfNow to relay my conversation with the pro shop and asked for waiving of the bill. GolfNow contacted Falconhead who then refused citing the cancellation policy. I'm very disappointed by this response and not planning on returning.

It took 5+ hrs to finish the round with a group of experienced (low handicap) golfers. We had to wait on the group in front of us (every shot), ridiculous.

Course was in great shape. Love the layout here and they have a great practice facility. Only saw the cart girl once so that was a drag since there was little to no water in the coolers on the course.

I thought the course was in pretty good shape. Staff was friendly

Terrible customer service. Tried to redeem a Magnolia golf gift card and was told that it had expired and nothing they could do. The buyer of the card was not told of an expiration date and the card did not say it on it. They could tell when it was issued and that it had not been used, but because it was more than a year old, essentially "too bad". Talked to the check in person, the general manager and the regional manager for Magnolia Golf Management (the Teravista/AveryRanch/Falconhead management company). Reached out to the owner of Magnolia. No one cared.

This is the third time in row the pace on the course was extremely slow. We did not see any marshals driving the slow groups. Twice some of our group members quit in the middle as they were delayed significantly.

Course was in the best shape I’ve ever seen it in! Pace was awesome and the staff/starter were on top of everything.

Great experience playing Falconhead for the first time today. Good conditions and nice layout. Course can be narrow at times and greens were rolling pretty quick, I found it to be a good challenge. Pace of play was excellent (played on a Monday).

The course was in excellent shape and love this course. My only complaint is we never saw the Marshall and they allowed two 5somes off in from of us and we were a twosome. First, there shouldn't be 5somes and we need pace of place to speed up with some support from a Marshall and there was none to be see the entire 18. Regardless love the course, excellent shape and we had drink cart coming around throughout which is always a bonus!....