Raccoon Creek Golf Course

This course has a fun layout and is in great shape but we played on a 90 degree afternoon and didn’t see the drink cart after the 3rd hole and there is zero water available around the course. Bring 3 gallons of your own water or get severe dehydration like we did. Kind of a bummer.

Booked my round through GolfNow - Had to prepay for the entire round.

Get to the course, the pro shop tells me that I owe an additional 80. I tell them that I pre paid and they say no I did not

After searching for my confirmation email from GolfNow - they then state that they charge a different cost for a round on the weekends.

I state I am not paying anything additional, and after 5 minutes of debating among the staff they decide to let me play.

Then they state I have to share a cart with a stranger - no worries about COVID at all.

Be careful when booking your round through a 3rd party site.

I started to get the Raccoon pass 10+ years ago and this is the place where I got better after hacking for 3+ decades. Guys like Don Graham, Pait Tait and many other made this place fun to be at and it is for sure a good course and as this is a course rating, for the course alone it is a 4-5 for sure. But....in recent year, there seemed to be a lineup of old ornery guys(I am 59 so I can say this) working at the course. Some I have known for a while and they are great, others not so much and the latter have made the customer service there less than optimal at times. We were having a great round, then we ran into one of the angry ones and was about to quit on Raccoon (one of my guys who was there for the first time was about to leave at the turn) but, had a good chat with Don and my faith in this place is restored and I am sure he will help elevate the customer experience further. Suggestions

1) - If I book on GolfNow, make sure the desk folks know that if it is a regular booking (Not a hotdeal) that I likely will be using a pass. When my guest comes, don't make him pay full rack when he has told you already he will be a guest on a pass and politely tell him to wait until the passholder arrives to be sure. If the passholder does not show, by all means rack rate!

2) - You really do need water on the course to drink

3) - I like good rangers that keep the pace of play going! Much better than courses that do not manage pace at all but, just a bit more awareness of customer interactions would be good.

I/we will be back and I trust guys like Don to keep this place going forward.

Jim

Challenging yet rewarding there are some type of fairways but it does open up makes for a good game

The staff was very service minded. The course was in excellent shape

This venue is used for weddings & events. Parking was limited and very far from the clubhouse. No bag drop signs were available and cart staff did not assist with patrons parking at the bottom of the hill, far from the clubhouse. The kitchen was closed due to the event and restaurant seating was mostly limited to a very loud inside area. The front 9 played smoothly, but the pace on the back 9 was miserably slow. Multiple fairways and holes were visible at most places while playing the back. It felt crowded and painfully slow. This wasn't the full-day golf and dining experience that I expect for the price.

Honesty, I love the course itself. It took 3 hours to play the front. Marshall told us it was because of a tournament, like we should understand. Mismanaged time and packing people in.

They also put a lunatic in my cart with me that was telling me about his stock portfolio fir 3 hours. Buy a few more carts guys. Bush league.

When you tee off at 2:00 on a 95 degree day and manager knows play is slow, give out some drinks, have honest conversations, give people the option not to tee off.

So disgusted I did not go in for a 9 hole rain check. If they argued I know I would of lost my temper. I feel ripped of. Did get an eagle on 9 though.

Get it together folks.

Had a great time golfing here. Lots of fun and challenging holes. Green had a lot of action, but not to

fast to make it difficult. The only downside was pace of play, took over 5 hrs to play (only one beverage cart, which we saw once).

I played two rounds at this course on the 18th…..my first round in the morning we spent 25 minutes between #10 and #11 due to a shotgun start of a tournament….no one came by and even looked at what was going on. My second round in the evening took five hours waiting at multiple holes for over ten minutes…..never saw a single starter/ranger drive around the entire 18….this course is awesome, but maybe think about warning people about tournaments and how slow things are when they pay full price.