Cranleigh Golf & Country Club

Members describe the Cranleigh Golf Club gym as ‘Fawlty Towers’; this neatly encapsulates the alarming unprofessionalism, command-and-control approach, shockingly poor maintenance and cleaning, and APPALLING customer service.

I was bullied in the cardio dance class! What I did, I will never know. Was it racism? Was it because I was enjoying the class too much, or because I could dance? In brief, a woman, let’s call her Elaine, began to force me out of the place I held in the class for many months. She employed running kicks, punching, pushing, grabbing me by the shoulders and shoving me out of the way. I raised the issue with management and was asked, ‘Was it really so bad?’ and told that, as nobody had seen the attacks, they hadn’t happened. The class had purportedly danced together for 16 years, the teacher was their ‘friend ’, and there had never been any issues. I was to blame. THE TEACHER DID NOTHING. SHE SAW NOTHING. IT ALL HAPPENED IN FRONT OF HER!

Other irritants included appalling music in a Pilates class. About four tracks of Enya were played repeatedly at such a volume that I used my noise-cancelling headset twice and then stopped attending the classes. Navigating almost every class with someone else's foot or arm in your face, as the rooms cannot manage the capacity. This becomes dangerous in the dance classes. Members moan incessantly, but they never complain. Likely because complaints are ignored and complainants targeted. The booking system required you to book at 7 a.m. every morning. As it mostly failed to work, mornings began in a panic. The rude receptionists behaved as if they were doing you a favour and would often scream an ignored rule after you as you entered. ‘You forgot to check in; you’ll get a strike’. Friendly hellos and goodbyes ignored. One is missing teeth! Refusing to open the door and windows in summer, as it increased cleaning bills. Regardless, the filthy floors meant I had to clean my yoga mat after each use. A weight almost fell on my face as the plastic housing was loose. The dated equipment. Having to beg for extra weights and clips for Body Pump, with members saying they brought their own weights! Being encouraged not to use the loo without a mobile telephone, as someone had been locked in, requiring emergency services. The unpleasant studio co-ordinator who commands and controls everything. From Body Pump clips, some just need to get on without them; to denying my entrance into a class with only a half complement, as I am not 60. Just cancelled me from the class; why would she deign to have a conversation? Members complain, ‘We are all going to die of Legionnaires’ disease’, broken tiles in the pool, non-functioning whirlpool, sauna and on. A bike studio whose screen went down seven months ago. Loos out of order for twelve months. There was only one functioning loo in the ladies' for about six months! Health and safety concerns abound; for example, the 61-year-old teacher who likes to show off, so she encourages other untrained women of a similar age to try to stand on one leg with the other raised to their ear. The faux Pilates teacher who demands that older members exercise on their knees.

Then there are the bizarre classes led by mostly second jobbers. I failed to find a suitable yoga or cycling class. I quit the cycling as sweary foul music accompanied a bizarre directive system that I found impossible to enjoy. The pool is tiny, preventing laps. The classes were mostly not what they were supposed to be. It seemed if it was called Pilates, it was Pilates; that is just not how it works…

Although this is a long review, it does not begin to cover the ineptitude, inappropriate and bizarre behaviour and notably, the absurd lack of value for money.

After this experience, I believe exercise classes should be regulated. You would think common sense, ethics, and morals would cover it, but no.

I don’t think the gym will continue for much longer, and it shouldn’t.

Members describe the Cranleigh Golf Club gym as ‘Fawlty Towers’; this neatly encapsulates the alarming unprofessionalism, command-and-control approach, shockingly poor maintenance and cleaning, and APPALLING customer service.

I was bullied in the cardio dance class! What I did, I will never know. Was it racism? Was it because I was enjoying the class too much, or because I could dance? In brief, a woman, let’s call her Elaine, began to force me out of the place I held in the class for many months. She employed running kicks, punching, pushing, grabbing me by the shoulders and shoving me out of the way. I raised the issue with management and was asked, ‘Was it really so bad?’ and told that, as nobody had seen the attacks, they hadn’t happened. The class had purportedly danced together for 16 years, the teacher was their ‘friend ’, and there had never been any issues. I was to blame. THE TEACHER DID NOTHING. SHE SAW NOTHING. IT ALL HAPPENED IN FRONT OF HER!

Other irritants included appalling music in a Pilates class. About four tracks of Enya were played repeatedly at such a volume that I used my noise-cancelling headset twice and then stopped attending the classes. Navigating almost every class with someone else's foot or arm in your face, as the rooms cannot manage the capacity. This becomes dangerous in the dance classes. Members moan incessantly, but they never complain. Likely because complaints are ignored and complainants targeted. The booking system required you to book at 7 a.m. every morning. As it mostly failed to work, mornings began in a panic. The rude receptionists behaved as if they were doing you a favour and would often scream an ignored rule after you as you entered. ‘You forgot to check in; you’ll get a strike’. Friendly hellos and goodbyes ignored. One is missing teeth! Refusing to open the door and windows in summer, as it increased cleaning bills. Regardless, the filthy floors meant I had to clean my yoga mat after each use. A weight almost fell on my face as the plastic housing was loose. The dated equipment. Having to beg for extra weights and clips for Body Pump, with members saying they brought their own weights! Being encouraged not to use the loo without a mobile telephone, as someone had been locked in, requiring emergency services. The unpleasant studio co-ordinator who commands and controls everything. From Body Pump clips, some just need to get on without them; to denying my entrance into a class with only a half complement, as I am not 60. Just cancelled me from the class; why would she deign to have a conversation? Members complain, ‘We are all going to die of Legionnaires’ disease’, broken tiles in the pool, non-functioning whirlpool, sauna and on. A bike studio whose screen went down seven months ago. Loos out of order for twelve months. There was only one functioning loo in the ladies' for about six months! Health and safety concerns abound; for example, the 61-year-old teacher who likes to show off, so she encourages other untrained women of a similar age to try to stand on one leg with the other raised to their ear. The faux Pilates teacher who demands that older members exercise on their knees.

Then there are the bizarre classes led by mostly second jobbers. I failed to find a suitable yoga or cycling class. I quit the cycling as sweary foul music accompanied a bizarre directive system that I found impossible to enjoy. The pool is tiny, preventing laps. The classes were mostly not what they were supposed to be. It seemed if it was called Pilates, it was Pilates; that is just not how it works…

Although this is a long review, it does not begin to cover the ineptitude, inappropriate and bizarre behaviour and notably, the absurd lack of value for money.

After this experience, I believe exercise classes should be regulated. You would think common sense, ethics, and morals would cover it, but no.

I don’t think the gym will continue for much longer, and it shouldn’t.

Fantastic course, really lovely people

Highly recommend

We played on Thursday 24 Sept. The course was in great condition and the staff were as friendly as ever

Golf course wa dry but greens were good but we are in a drought

Course played well fairways were dry t box’s were good greens weregood

Played here with friends and although not my first time playing, I’m always impressed with the conditions of the course and the greens. Extremely well kept and the greens were in excellent condition. For shorter course, around 5200 yds, it is not easy. Well thought out and challenging holes with tricky pin positions on the day.

Will definitely go back and would highly recommend playing here.

Brilliant course (weather helped) out in the sticks.

Would re-visit 100%.

The course was in good condition considering it is winter time which caused the greens to be frozen. The layout of the course was challenging and enjoyable as accuracy was the primary requirement to obtaining good results.

We made a reservation to play the course and paid in full. We then turned up at the course to be told there has been a mistake on the system and we can’t play keeping in mind. We drive from over 20 miles away. Absolutely ridiculous. Do not make any reservations online as they cannot fulfil them.

Very nice golf course with a few challenging holes especially the first 2 holes. The greens were in an excellent condition but the tee's were very dry ,hard and sandy. The club house has a nice seating area to have an after game drink or meal. I would definately be back for another round of golf here as it's great value for money.