The Golf Club at Rancho California

A Warning from a Veteran and Longtime Patron

As a retired Marine and an avid golfer, I have been a paying patron of this driving range for years. Frustrated by the overflowing trash, neglected facilities, and disgusting bathrooms, I decided to take a job here not because I needed the paycheck, I took it strictly because I love the place and wanted to be part of the solution.

I brought 20+ years of Marine Corps leadership—where I was trusted to manage hundreds of personnel and millions of dollars of mission-critical equipment—to this range.

I was well aware of the nature of my job and I wasn't trying to take over the place; I simply wanted to use my experience to improve the facility for everyone. While the owner initially seemed to like my suggestions, the management on the ground operates in a culture of total complacency, viewing basic initiative as a threat rather than an asset.

As both a customer and a former employee, the community and ownership need to know what is happening behind the scenes:

Premium Prices, Subpar Infrastructure: Management rushed to build the high-tech Toptracer portion of the range to justify premium prices, completely failing to provide the basic foundational infrastructure to support a quality experience. They want the prestige of premium revenue without putting in the foundational work.

False Advertising & Poor Customer Experience: The facility advertises that it offers food, but the reality is a logistical mess. The kitchen routinely closes hours before the range does. Even when the kitchen is open, there is no system to support the customer; patrons are expected to leave their bays, walk up the road to get their food, and actively lose the expensive, timed range minutes they just paid for.

Gross Operational Neglect & Waste: For weeks, I requested basic cleaning supplies to have on hand, but my requests were completely ignored and they were never provided. Meanwhile, when I took the initiative to clean out a shed, I found 10 duplicates of the exact same item buried in the mess. Management is actively wasting capital rebuying inventory they already own due to zero tracking, while completely neglecting the basic supplies needed to keep the facility sanitary.

Blatant Safety Risks for Teenage Staff: Most concerning to me was the disregard for safety. I witnessed teenage employees—who make up the majority of the staff—being directed to operate dangerous, poorly maintained equipment without basic safety protocols. Specifically, the picker was constantly breaking and "fixed" in a completely unsafe, makeshift manner where a kid could have easily lost a finger or worse. This is a massive liability for the business and a terrifying failure of care for these young workers.

A Culture of Complacency: Simple tasks like updating operating hours on the website are treated as impossible hurdles, and legitimate customer feedback is routinely ignored. In the restroom the doors are literally falling off the hinges, toilets are leaking and rarely flush properly. There's multiple areas on the grounds that are basically small junkyards, and are a real eyesore for the public to drive by. The ball “cleaning” machine is a cesspool for bacteria and disease.

I can only assume I was let go because I simply attempted to address these failures and took the initiative to fix things within my scope. Song is a good man, but a horrible manager. He'd rather fire me than take advantage of the help I was so desperately trying to provide!! How he came to feel threatened by my presence is a testament to his lack of vision and his unwavering commitment to sub standard conditions.

To the Owner: You have a manager(s) who are actively burning your capital, neglecting your facility, driving away premium customers, and exposing your business to massive safety liabilities because they are intimidated by accountability and organization.

To the young crew working on the range: They deserve a workplace that keeps them safe and teaches them how a professional operation should run.

Challenging but fun and fair layout

Freindly staff

Really good course conditions and pace of play

I'll be back, soon.

I’ve played discourse before in the past. I really enjoyed it yesterday as it was looking great.

Great play and met someone who we can always play with.

The greens are fast, fairways are fast, and although the white tee boxes markers were missing it was a good time. Now the bad: really no signs to direct to next holes but after a couple wrong turns its pretty easy to figure it out. $91 for green fees with non updated carts and no beverage cart to be seen through 18. Ive played a few courses in the valley that were similar if not better for almost $20 cheaper. For the amount of green fees the least they can have are cart screens or include range balls.

the gold tee blocks on hole #'s 1,4,5,11 ,& 12 should be moved up.

My tee time was 6 am, yet they decided it was best to start a shotgun tournament at around 8 am on the back 9. So as we made the turn we ran into this slow moving tournament which caused a backup of at least 3 groups waiting each hole. On many of the greens there were deep tire tracks going right through the center. this course had made it next to impossible to schedule a tee time as a solo.

Nice view, kind staff, fairway condition is so good

I'd like to play golf here again

Great experience and friendly staff. This course is great, also forgiving for those who are not experienced.

Great place for a round

Super easy and great people