Encino at Sepulveda Golf Complex

Start of the summer 90° today beautiful day to be playing golf. Golf Course was in a great condition.

The weather was quite warm, but the wind was relatively calm. The course itself was enjoyable for a weekend round—fairly forgiving in some areas but still providing enough challenge to keep the game interesting. The greens and fairways were also well maintained, which contributed to a pleasant golfing experience.

Unfortunately, our experience at the pro shop significantly affected our overall impression of the day.

My wife forgot to bring her UV-protection sleeves, so we purchased a pair of Nike sleeves for $29 from the pro shop. However, when she opened the package to put them on, we immediately noticed loose stitching around the wrist area. Since the product appeared to be defective right out of the package, we politely requested an exchange.

To our surprise, the pro shop employee repeatedly refused to exchange the item. The employee's attitude made us feel as though my wife had intentionally damaged the product herself, which was both upsetting and insulting. Eventually, after approximately ten minutes, a manager arrived and approved the exchange, allowing us to head to our tee time just in time.

What disappointed us most was not the defective product itself, but the way the situation was handled. We were not attempting to return a product after using it during the round. We discovered the defect only minutes after purchasing it and before it had ever been used. Had the staff simply expressed regret for the inconvenience and explained that managerial approval was required for an exchange, asking us politely to wait a few minutes, neither my wife nor I would have felt offended.

Instead, the attitude displayed by the pro shop staff was unnecessarily confrontational, dismissive, and unpleasant. Their behavior negatively affected the beginning of our round to the point that it was difficult to focus on our golf.

Fortunately, the other golfers in our group were friendly, and the course itself was enjoyable enough that our mood gradually improved as the day went on. Nevertheless, the experience at the pro shop left such a negative impression that it made us reluctant to return to Encino in the future.

Because our tee time was approaching and our English is not completely fluent, we were unable to fully express our concerns at the time. Therefore, we would greatly appreciate it if you could ensure that our feedback is clearly communicated to the Encino management team.

Thank you for taking the time to review our comments. We hope this feedback will help improve the customer experience for future visitors.

Really nice afternoon tee time 2:25, paired with some nice folks that all knew each other. Got around in about 4 hours 20 minutes.

Tee boxes level with good coverage. Fairways overall good, playing firm and fast with very few dried out spots. The rough they are growing in some spots isn’t that penal. The bunkers were spotty, unkept and a bit inconsistent on the texture but not bad. Darn shame really…wish people would even try and use a rake or at least do a foot sweep. Greens all healed up and rolling smooth at a medium pace. Not as many ball marks as Im used to seeing here so maybe there’s some hope for humanity after all. Enjoy the walk….

Wonderful practice course. I love the layout and ease of play. Great value for the money and well maintained.

Love this course definitely will play again here soon .

Well, that was NOT in the forecast!!! Definitely no mention of thunder possibility!!! But it was loud, we got rained on heavily for an hour around 1:30pm, and then it went away, luckily. The rest of the day was fine.

Greens need another week. A good week of growth and a cut and roll would make them very nice. Cooler weather helps.

It is centrally licated in the Valley and gets lots of play. You would think that it would be better taken care of.

How can they over-water one green area making it soft and spongy with muddy area all around and then leave the next one totally firm and dry???

Had us tearing our hair out at how unpredictable it all was.

They literally overwatered Hole 1 abd 10 greens so much that there’s muddied tire track areas near the front of the greens it was a joke.

And then there are other greens that hadn’t been watered in a few days that were hard as rock!

Incredibly the POP was on 4 hours so that was the only plus