East at Grandover Resort

Course is still recovering from the hard winter. Greens were recently aerified so they were not in the best condition. Course was not overseeded for the winter so the fairways are pretty bare. Areas where the course if very wet due to recent rains. When this course is in full bloom, it's worth the $69 priced tag. right now, there are better options at half the price in the area.

Played the white tees at about 6000 yds and it was more than enough. Tee shots are challenging because of multitudes of mounds, hazards and o.b. Sand traps were numerous, deep but in excellent condition. Thanks to GolfNow for the great rate.

I wish there where negative stars to use for ratings. I did not want to give this resort one star but I had to in order to leave a review. This had to have been the worst customer service experience of my life.

My husband and I had been planning for awhile to spend a weekend at the Grandover as we had heard many rave reviews from our friends. So what better time than Valentines Day weekend, right? Of course! We booked our stay two weeks in advance for a two night stay; Friday and Saturday night. We arrived on Valentines afternoon at 2:30 pm (check in is at 4 pm). We had massages scheduled at 3 pm, so we arrived early for them. We checked in but before taking our bags to our suite (suite is an understatement, it was more like a room) we got our volcanic stone couples massages. The spa staff was awesome, very polite and helpful because it was our first time there. The atmosphere was relaxing and soothing. Refreshments (trail mix and strawberries) were tasty and the cucumber water was good and crisp. The massages themselves were ehhh... ok. It was my first hot stone massage so maybe my expectations were a little high. Once the massage was over we decided to take our bags to our room. Upon entering the room it appeared a little small. The carpet was worn and needed to be replaced. The bed was okay as for comfort.

My husband needed to charge his phone as he was expecting a business call. He plugged in his charger and it did not work, no charge. So he tried a different outlet, still no charge. So I closed the drapes and turned on a lamp in search of another outlet... the lamp did not come on. I then tried another lamp, no light. I said I think the power is out. My husband stated "no way!" So I grabbed the remote and turned on the T.V. Nothing. My husband called the front desk and explained we had no power in our room. The front desk rep Ramona stated "yes we know, we are working on it and it should be back on in a few moments." My husband then asked "well how long has it been out?" She then replied, "all day." Mind you there was power in the restaurants, the spa, the lobby, and the hallways.

I thought no big deal they are working on it and it should be back up in a few per Ramona. I was being hopeful as I had been looking forward to this trip for awhile. My husband decided he would go to the car and wait for his call using the car charger to charge his phone. I stayed behind in the room and decided to do some work on my iPad while we wait for our dinner reservation (at 8:30 pm) or the power to come on, whichever came first. I pull out the pamphlet showing instructions on how to connect to the complimentary wifi. I follow the instruction exactly, no connection. I called down to the front desk and asked if there were issues with the wifi and if I were connecting correctly. The rep (not Ramona) stated the wifi is not working today. I said okay thanks and hung up the phone. It was getting closer to time for dinner and the sun had surely gone down but no power. I decided to shower before dinner and change into something more presentable. At this time I am using the flashlight app on my cellphone.

I get into the shower only to find there is no hot water after shaving my legs so I had to endure the cold shower to get my shaving cream off. By this time my husband is back and I tell him there is no hot water. We discuss it and decide we would checkout and go home (1 hour away in Charlotte N.C) due to the no Internet, no power, and no hot water issues.

We get to the checkout desk and explain we want to leave. Sara Yancey (front office manager) offered to put us up at the Sheraton downtown Greensboro, which she described as 10 minutes away. Being from the area, I know the Sheraton is 20 minutes away from the Grandover. I then explained that I had stayed at the Sheraton many times and I am not interested in staying there tonight and I would not be willing to pay the rates of the Grandover for the Sheraton. She then stated we could stay here (the Grandover) in the dark at the same rate, go to the Sheraton at the same rate, or leave and receive a voucher in the mail in about four to six weeks for a two night stay in the future. I then asked are there any blackout dates for the voucher. She said yes but she was not sure what they were and it would be explained in the voucher. I then said no thanks. We will just go ahead and have dinner and then we will leave. Oh yeah... the valentines night dinner was included in our room rate for that evening. Sara then stated because we are not staying we can not have dinner in the resorts restaurant (Di Valletta). I then expressed to her we have no where else to have dinner as we expected to have dinner here, we made no other reservations. Would it be okay if we just had dinner and then left. She then stated we are more than welcome to have dinner at our reserved time but at our expense. I then expressed that the least you could do to accommodate us after this fiasco is comp a dinner. Sara then said I am not authorized to comp you anything. I then said who is? She then gave me a business card for the general manager (Syed H. Katawazi).

We got our things and went to our car. My husband was fuming so he decided to call the general manager and express his disbelief and disgust. Syed did not answer so my husband left a message. Syed called my husband back after we were about 30 minutes away to say that the power was back on and we could return. My husband then took this opportunity to explain we were to far away to turn around, we missed our dinner reservations, and the flippant attitude of his front desk manager Sara was unacceptable. Syed did not apologize for Sara nor did he offer anything as compensation for the inconvenience of us expecting something that was promised but not delivered, our time lost for driving back and forth, our hunger and challenge of finding a decent place to eat on Valentines night with a wait under 1 hour. Syed stated if we did not want to return to the resort and pay full price at the rate we made the reservation there was nothing else he could do for us.

I hope this review helps someone. I promise I will NEVER EVER spend anymore money with Grandover Resort again in my life and hopefully in my children's lives and anyone in my family's lives . People should not be allowed to be so rude and in the hospitality business. If I am inconvenienced at McDonald's or WalMart I receive better customer service and more willingness to make it right and if they aren't able too they offer me something better. I expect the same from a supposed to be four star resort if not better.

Johnny M. Witherspoon

This is my first round of the year and the first course I've played this winter that I thought was worth the money. Great greens and proper upkeep. Even got 90* rule.

Cold and windy Christmas Eve for our traditional outing. Very few people played at Grandover that day. Course was in remarkable shape for the time of year and the amount of recent rain. Staff could not have been friendlier. Super layout and a good test.

greens perfect condition. a little slower than normal due excessive recent rain. enjoyed course

Another enjoyable round at Grandover; the staff does a great job of making your round a memorable experience. The greens were in great shape and only had myself to blame for any misses. Our threesome took just over 4 hours to play, even with cart path only on most holes due to recent rains.

The greens are in great shape as were the fairways. Hitting the fairways is important as the rough was appropriately deep,

I played the West course and it was Fantastic!!! The conditions were pristine, especlally the greens. One negative about the West course, the 9th hole does not come back to the clubhouse, and the Turn House after the 9th was closed and there was no beverage cart. We played on a Saturday so this was a surprise at such a nice place. Recommendation, if you are playing the West course, load up with your snacks and beverages before going out. Other than that, things were GREAT!!! I'm looking forward to playing both Grandover courses again!!!!

Signed up for West course and when we checked in ere told we would be behind a captains choice outing. I asked if we could switched over to the East and we were immediately accommodated! Pro shop was friendly and helpful.
The East is a very difficult course and many of the pins were set just a few feet above a tier, which most all the greens have. Still though, the course was immaculate, especially the greens. Who says you can't have great bentgrass greens in this area?.If you know what you're doing it looks like you can!
Course was not crowded and we played taking out time in under 3 1/2 hours.
I always look forward to going back to Grandover, I've never been disappointed there.

The course was in good shape. Greens were very slopey but fair. It was designed as a resort course and it is just that. Fun to play and a slightly "tricked up" layout. It's worth a ride.

I loved the course conditions. What a fun day with great company.

Golf shop needs to replace all balls lost during course of play. I'm due 6 Pro V 1's lol!!!

Had a blast!!

Course a little over priced, nice but would not want to pay full price

Great course with large greens that were in great shape. Each hole had a different feel. Course condtions were a little wet due the tremendous amount of rain we have had. The difficulty for me was the rough. Difficult to find your ball and next to immpossible to play out of it. Best to take your punishment and get back to the fairway ( which were great) and not worry about how far you could advance the ball. Rewards for good shots and punishment for bad ones.

Nice course. Very well maintained. Greens could be better. Looked as if they had been repaired recently. Tight fairways and challenging course. Must bring your A game. Beautiful off course scenery with covered bridges and course view mansions! Great deal with Golf Now! Don't know that I would pay standard rate to play here though.

I have wanted to play Grandover for a few years. Have stayed in the Hotel a few times and knew it would be really nice. Heavy rain for the last week made the course very wet. Hope to play again when it is much drier. But the course is very pleasing to the eye and in great shape! I will play again!!

very good fast greens straight forward can score well if keep it in the fairway I could play all day if allowed very fun

The East course front nine is where you get a chance to post a good score. The back nine is tighter and longer, but it's fair!

I HAD A GREAT TIME. I DIDN'T PLAY WELL BUT IT WASN'T BECAUSE OF THE COURSE CONDITION. I WILL RETURN ONE DAY TO PLAY THE WEST COURSE.