Rose Hill Golf Club

Your feedback is important to us! Thank you for sharing your 5-star experience. We look forward to seeing you again at the course soon! Thanks for choosing Rose Hill Golf Club.

Bob, thanks for taking time to post a review although I am a bit concerned about your stated issues or and expectations. Seems that this has more to do with your lack of support with your Neighborhood post and now attempting a jab at the Club under the warm blanket of anonymity. Unfortunately, one of your “friends” made us aware of your post. For clarity, this response is being written by DaWayne Penberthy, Head Golf professional at Rose Hill Golf Club. I can be reached nearly every day in the pro-shop or at (843) 757-9030.

What precisely were you expecting to see regarding amenities? Due to Covid 19 which is kind of a big deal and which has been thoroughly covered in the news, we took precautions for your safety: We eliminated or reduced common touch points such as ball washers, bunker rakes, and water coolers which have been removed from certainly all local courses that are open. Likewise, we took precautions to reduce the temptation to remove the flags by inverting the golf hole liners so balls could still be “holed” but would remain within easy reach of your gloved hand. We sanitize carts between uses with approved Covid 19 killing disinfectants and offer the opportunity for individual use carts for non-players who do not reside together. Were the lack of amenities truly a concern, we could have addressed it had you simply asked by explaining the need for these measures.

The restaurant, bar, and beverage cart are not affiliated in any way with the golf course or its management. Their decision to totally close due to Covid 19 are entirely beyond our control. Again, were the lack of these amenities truly a concern, we could have addressed it had you simply asked. In any case it is exceptionally unreasonable to negatively review us, for their decision to close these facilities.

As for twigs and branches, we had just experienced wind gusts of over 30 mph a couple days prior and it does take some time to pick up over 100 acres with the number of trees we have. Again, we could have answered your concerns in this area had you simply asked.

All the tee complexes, roughs and fairways were fertilized about a week prior to your play. We followed this up on the 11th and 12th, aerating and vertical cutting all the tee complexes and fairways. You know this as the closure had been posted for ten days prior to the 14th AND that rates were reduces following the aeration. However, was this truly a concern, we could have addressed it had you simply asked by explaining the need for these measures.

This review aside, it is unfortunate that services allowing customers and even noncustomers to post reviews anonymously do influence future purchases because most will not bother to read responses to reviews. But they will have seen the half-truths, misrepresentations and outright lies crafted behind an anonymous keyboard with little risk of accountability. At some point, service providers and vendors will have to have some protection from small minded people who want revenge for some perceived slight.

Golf Now, please do something about this fundamentally unsound practice.

Bob, thanks for taking time to post a review although I am a bit concerned about your stated issues or and expectations. Seems that this has more to do with your lack of support with your Neighborhood post and now attempting a jab at the Club under the warm blanket of anonymity. Unfortunately, one of your “friends” made us aware of your post. For clarity, this response is being written by DaWayne Penberthy, Head Golf professional at Rose Hill Golf Club. I can be reached nearly every day in the pro-shop or at (843) 757-9030.

What precisely were you expecting to see regarding amenities? Due to Covid 19 which is kind of a big deal and which has been thoroughly covered in the news, we took precautions for your safety: We eliminated or reduced common touch points such as ball washers, bunker rakes, and water coolers which have been removed from certainly all local courses that are open. Likewise, we took precautions to reduce the temptation to remove the flags by inverting the golf hole liners so balls could still be “holed” but would remain within easy reach of your gloved hand. We sanitize carts between uses with approved Covid 19 killing disinfectants and offer the opportunity for individual use carts for non-players who do not reside together. Were the lack of amenities truly a concern, we could have addressed it had you simply asked by explaining the need for these measures.

The restaurant, bar, and beverage cart are not affiliated in any way with the golf course or its management. Their decision to totally close due to Covid 19 are entirely beyond our control. Again, were the lack of these amenities truly a concern, we could have addressed it had you simply asked. In any case it is exceptionally unreasonable to negatively review us, for their decision to close these facilities.

As for twigs and branches, we had just experienced wind gusts of over 30 mph a couple days prior and it does take some time to pick up over 100 acres with the number of trees we have. Again, we could have answered your concerns in this area had you simply asked.

All the tee complexes, roughs and fairways were fertilized about a week prior to your play. We followed this up on the 11th and 12th, aerating and vertical cutting all the tee complexes and fairways. You know this as the closure had been posted for ten days prior to the 14th AND was accompanied by rate reductions following the aeration. However, was this truly a concern, we could have addressed it had you simply asked by explaining the need for these measures.

This review aside, it is unfortunate that services allowing customers and even noncustomers to post reviews anonymously do influence future purchases because most will not bother to read responses to reviews. But they will have seen the half-truths, misrepresentations and outright lies crafted behind an anonymous keyboard with little risk of accountability. At some point, service providers and vendors will have to have some protection from small minded people who want revenge for some perceived slight.

Golf Now, please do something about this fundamentally unfair practice.

We appreciate you taking the time to review the course and rate us. Thank you for the 4 stars! We aim for a 5-star experience, so we always welcome feedback for improvement. Thank you for playing Rose Hill Golf Club. We hope to see you again soon!

Thank you for taking the time to leave us a review. We are sorry to see that your overall experience was anything short of 5 stars, but we hope you'll give us another try in the near future.

Thank you for your kind words! We hope to see you again at the course very soon for another 5-star experience. Thanks for choosing Rose Hill Golf Club.

Thank you so much for leaving us with your feedback. We value our customer experience, so your review is important to us. We will make note and we hope to see you back!

Thank you for taking the time to review us! Your feedback is valuable, and we look forward to delivering you excellent service again soon. Rose Hill Golf Club thanks you!

We appreciate you leaving a review and rating us. We will inform the entire team, so they know their hard work is paying off. We look forward to having you back at Rose Hill Golf Club!

We appreciate you leaving a review and rating us. We will inform the entire team, so they know their hard work is paying off. We look forward to having you back at Rose Hill Golf Club!

Thanks for your review. It’s possible that your review was written in the early days of the closures when our corona cart policies were being developed, and so influenced the policy itself - so thank you. But in any case, it’s a bit unfair to assert that we were ignoring Corona virus related public health advisories… We have taken measures to eliminate or reduce common touch points such as ball washers, bunker rakes, and water coolers which have been removed from certainly all local courses that are open. Likewise, we took precautions to reduce the temptation to remove the flags by inverting the golf hole liners so balls could still be “holed” but would remain within easy reach of your gloved hand. We sanitize carts between uses with approved Covid 19 killing disinfectants and around the time of your review began to offer the opportunity for individual use carts for non-players who do not reside together.

The fact is that there are not enough carts for us to give all players their own carts without having a significant negative impact on the golf operation. So when physical distancing guidelines were announced but not mandated, we instituted a policy of allowing individual cart usage as a personal choice with a modest surcharge. $5 for nine holes and $10 for eighteen holes. Once physical distancing became mandatory, and in recognition that it was no longer a matter of personal choice, we eliminated the surcharge entirely. Now that physical distancing guidelines are again a personal choice, the surcharge has been reinstated. This policy is posted at the door and counter and discussed with customers at check-in.

It is important to state that the surcharge was not an arbitrary attempt to pick up revenue. In fact, it falls well short of making us whole for the expense of the individual cart option. Namely, double the fuel, double the wear and tear, and double the maintenance costs of operating the fleet. Beyond those costs, and as you well know, owing to course improvements and a highly effective marketing campaign, we are now fortunate enough to be able to book nearly all desirable tee times, running well over two-hundred rounds each day routinely. No course sustains a two-hundred-plus-cart fleet and although we have added locally available carts to our fleet at significant expense (increasing our fleet to 62 golf carts) - individual carts cut the opportunity to have players on the course by half and every one of these unused tee times represents the certain loss of revenue. Not counting the above mentioned additional fuel, wear and tear, and added maintenance costs, individual carts cost us between $15 and $49 in lost revenue opportunity each time an individual rider cart goes out. This is a truly unsustainable loss of over 40% of the daily revenue to the course.

Secondly, the State has again modified physical distancing mandates by providing specific but varied guidelines for different business sectors. While physical distancing remains desirable, the State recognizes that it is not always reasonable and present guidelines now allow close person to person contact and up to ten persons in close proximity. This as opposed to our two persons in an open moving golf cart. It seems we're well in excess of the reasonably "required" standards for mitigation even without the individual cart use policy we now permit.

Thanks again.

We appreciate you taking the time to review the course and rate us. We are going to pass on your feedback to the teams in charge so they can work to make changes. Thanks for visiting Rose Hill Golf Club. We hope you'll give us another try in the future.

Thank you for your review, Charles. We will pass along your positive experience and your feedback to our team at Rose Hill Golf Club. We look forward to seeing you again soon.

Hi, Gene. We are so pleased that you enjoyed your time at Rose Hill Golf Club. We look forward to seeing you at the course soon for another 5-star experience!

Thanks for taking the time to leave us a review. We see you rated the course 2-stars and are interested in learning what we can do to improve for your next visit. We take customer feedback very serious at our course. Please reach out to our team in the golf shop and tell us what's on your mind. Thank you for playing Rose Hill Golf Club.

Thank you for visiting us at Rose Hill Golf Club. We appreciate your 4-star rating and review. We hope you join us for another round soon.

We appreciate you leaving a review and rating us. We will inform the entire team, so they know their hard work is paying off. We look forward to having you back at Rose Hill Golf Club!

We appreciate you taking the time to review the course and rate us. We are going to pass on your feedback to the teams in charge so they can work to make changes. Thanks for visiting Rose Hill Golf Club. We hope you'll give us another try in the future.

Firstly, thanks for being one of our Anniversary Special Members. We continue to be very pleased to have been the only club in the region to have offered this sub-two hundred-dollar three-year, seven day a week membership focused on growing the game of golf. The success we’ve had bringing new customers to the course is essential not only in being able to continue to improve the course but is essential in breaking the cycle of business failure and degradation of course conditions that has been prevalent in Rose Hill’s past. In fact, we are so confident in the future of our golf operation that we’ve already exercised our option to extend our lease of the golf property for five additional years. We remain committed to continued improvement of the course and to stabilizing the golf operation into the future.

Secondly, I apologize for your slow round. As you can imagine, with the Anniversary Members, our Platinum Members and the Public Play, we do from time to time have a fairly busy course. We regulate that by using ten-minute tee time spacing (most courses use eight minutes or less); having a starter in place every day to get things started out correctly; and, an additional ranger every day on the course to assist players staying on pace. Of course, even with these measures it is likely that a single player or two player group in a field of foursomes would feel the pace slow. As the head professional I’m very interested in your circumstances and experience and would like to discuss it if you would care to call or visit me.

Lastly, I am disappointed that you didn’t bring up your concerns with us in person as I could have easily addressed the inaccuracies you’re asserting. Though successful, the Anniversary Membership campaign yielded significantly less than the $300,000 you assert. Every bit of what was raised has been expended or is scheduled to be expended for course operations and maintenance. Most of these expenses are below the ground or behind the scenes so you wouldn’t be expected to see the fruit of these efforts yet. We have purchased several pieces of critical equipment; applied a tremendous amount of chemicals (pre-emergent and post-emergent weed treatment, fungicides, fertilizers, wetting agents, etc.) in advance of our turf grasses wakening from dormancy (they are starting to green up, but aren’t yet growing). Once they do, we will apply growth regulators to get them filled in – unlike your yard, southern golf course turf grasses do not grow from seed. We have several other maintenance events funded and scheduled that haven’t taken place here for many years – if ever.

This is a great little golf course and we’re committed to making it better and better.

We appreciate you taking the time to review the course and rate us. We are going to pass on your feedback to the teams in charge so they can work to make changes. Thanks for visiting Rose Hill Golf Club. We hope you'll give us another try in the future.