Western Skies Golf Club

I’ve been a regular at Western Skies for quite a while — multiple visits a week, always paid up on my Performance Pass, respectful of the facility and the staff. I’ve worked in the golf industry as a Class A PGA Professional and former Head Pro, so I understand both sides of the counter. What I didn’t expect was to be treated with blatant disrespect by the Senior General Manager, Scott Jacques.

Here’s what happened:

One morning, I brought a guest out to hit balls with me. After I grabbed a bucket using my pass, a man approached us on the range with an aggressive tone and immediately asked, “Are you a Performance Pass member?” I said yes, and instead of a respectful clarification or conversation, he fired back, “Those balls are for you only,” in a blunt and condescending tone. No introduction. No uniform. No name tag. Not even a simple “good morning.” My guest and I had no idea who he was — he gave no indication he was even an employee, let alone the GM.

When I tried to respond and explain that it was an honest mistake — that I didn’t realize the policy was strictly individual use — he escalated the situation by saying, “Well, you’re stealing.” Not once, but twice. I couldn’t believe it. I’ve paid for my membership, never caused an issue, and this guy comes out of nowhere accusing me of theft over a $7 bucket of range balls?

After that, I had my membership canceled on the spot and followed up with a calm, detailed email outlining the issue. I didn’t even know at the time that I had been speaking with the Senior GM — that’s how unprofessional the interaction was.

When we spoke on the phone a few days later, it somehow got worse. Scott refused to take any ownership and doubled down on everything. When I asked why he didn’t identify himself, he said, “Why does it matter if a regular employee or the GM is in front of you?” That answer alone says everything about his approach to leadership.

He also accused me of things I never said or did — claiming I had berated a staff member in the pro shop and told them I was a PGA pro, which was a complete lie. I hadn’t mentioned my background to anyone up to that point. He also said I was “immediately hostile,” ignoring the fact that he was the one who initiated the confrontation with accusations of theft.

Then he told me, “You knew why I was coming over to talk to you.” No — I didn’t. I had no idea who he was or what his issue was until he started confronting me. That’s the problem. He walked in with an attitude, made assumptions, and treated me like a problem instead of a paying customer.

This wasn’t about a policy. It was about how the situation was handled — with zero professionalism, no introduction, and an accusatory tone that never should’ve come from someone in his position.

Bottom line: I didn’t cancel my membership because of a range bucket. I canceled it because the General Manager showed me exactly how little he values his regulars — and then tried to spin the story afterward. If this is the standard being set at Western Skies, it’s not a place I’ll support anymore, and I wouldn’t recommend it to anyone who values respect or accountability.

There are plenty of great courses in the area where the staff actually appreciate your business. This just isn’t one of them

This was my first time using the range at Western Skies, and unfortunately, it’ll be my last. What should have been a casual, low-key experience turned into an uncomfortable situation over a simple misunderstanding about sharing a bucket of range balls.

Instead of calmly explaining any policy, management chose to approach the situation with a hostile and accusatory attitude. It was embarrassing and completely unnecessary. We weren’t trying to get away with anything shady—just two people casually hitting a few balls, and suddenly we were being treated like we’d committed a crime.

I understand policies are in place for a reason, but there’s a right way to communicate with paying customers, and this was not it. A little courtesy and professionalism would have gone a long way. The aggressive tone and complete lack of understanding from the staff—especially management—left a really sour taste.

Unfortunately, what should have been a friendly and welcoming golf facility now feels like a place where you're walking on eggshells. I won’t be coming back, and I’d encourage others to think twice if you value respectful customer service..

It’s June. It’s hot and the course could be in much better shape for what they charged for a Sunday round. Nothing flashy. Greens were “ok,” but some soggy areas throughout the course. Also in several areas you think your ball will be in grass in the fairway, only to discover it’s dirt with some very little grass sprouts in the middle of the fairway. They need to adjust the price down to the product they’re offering.

When you need a pick me up. This course is a great value and in good shape. Not the toughest it does have some challenging areas

The course was well maintained.

The course had 5 minute tee times in between groups.

I really like that Western Skies has a straight-ahead layout, wide fairways (in great shape) big flat greens, and short par 4's. The staff is always really nice, and the price is affordable for a retiree like me. You'll like it there. Five Stars!

Not crowded but still delivered on great summer golf in Arizona. Greens rolled true and fairways were mostly in good shape. Tee boxes were good also.

Price was very good!

The course is watering well to combat the 100 degrees plus heat.

i like this course and the challenge it brings.

Some holes are best playing then safe and others can be challenged.

The cart person Leah was nice and she showed up about 4-5 times between the hours of 10:30 to 2 pm.

That's right, 3.5 hours round for our twosome round.

Western Skies is fun to play, and even a hacker like me can score there! The staff there make it special though. Especially Leah, Maddie, Pays, Jim, Ed, Matt, Isaac, Geoff, and all the others! They treat everyone like family! I love this place!

Rich R.

Western Skies features a well-kept par 72 course with wide fairways, big flat greens and short par 4's. I broke 80 in 2 1/2 hours, and if I can do it, almost anyone can! All the people there treat their guests like family, and you can't buy that! FIVE STARS!

Rich R.

Played in 115 degree heat on a Thursday afternoon. Probably a little overpriced for a Thursday late afternoon round, but all about location. Course was in good shape, would be nice if it was maintained a little better as you get off the fairways. Would play again sometime

No, it's not a $300 course that you'll shoot 90 on. It's a $40 course that you'll break 80 on. So golf snobs can keep on scrolling! The course is always in great shape, and the people there treat everyone like family. You'll like Western Skies.

FIVE STARS for Western Skies. I like the wide fairways, big flat greens, limited trees and bunkers, and short par 4's! But it's the staff there that make all the difference. They work with me on tee times, and treat me like family. You'll like Western Skies.

Richard R.