Chester Washington Golf Course

The pro shop was closed because they weren’t staffed. We had to pay for are round of golf on the turn.

The staff were extremely friendly. However I’m not sure why I got charged for a no show when I was clearly there AND played?? Can someone from GOLFNOW or CW advise??

Patting green are very nice now from sandy surface last week.

Greens had been lightly sanded. Very bumpy and on the soft side. The place is working to bring it back to a better shape, and so there are areas that have very thick rough and good grass in fairways, but other areas are absolutely awful, the typical dried out, crusty, dried mud areas. I don’t understand why they can’t punch and sand and seed the areas that are dried out mud, to bring them back to the thick grass like they have done in many good areas around the greens and the trees and bunker edges.
It’s just a couple days a month is all they would need to do that.
Give it a couple more weeks for the sand to settle down on the greens, they should be in great shape then, as they have seemingly figured out what was wrong with them.

First time visitor.

The Marshall (female) on duty 7/26/21 approached me in her cart, and with out even a cordial greeting (from someone who "represents" the course)... Hi... good afternoon...Hello and welcome....NOTHING.... just starts harping about, and may I say with little attitude, that our group was slow and there were four (4) holes in front of us open and we had to catch up, and slow play, etc.

We were not behind any group in front of us because when we teed off at 11:50 there WERE no players/groups in front us us... WHATSOEVER...all day! Furthermore, our play was not slow as the three of us kept the ball pretty much in play...so strike 2 on her part. I also, if needed, have the name and number of our 3d who can confirm what I am writing to you. (While you may have it on your TEE Sheet for the day, I'll be happy to forward if desired.)

Next, at the turn, and being a first timer couldn't find the snack shop. I was circling the building and came upon a young man (cart worker) and as I approached him asked "excuse me, which way to the snack bar?" and he looked at me like I was an alien (or stupid?), then pointed the direction up the ramp. I said "thank you" and as I walked by to head toward snack bar, mentioned to him "it was my first time here and I didn't know. You looked at me like I was an alien".

It should be remembered by staff, or course representatives... at EVERY level, the importance of customer service. Approaching, or dealing with others with some degree of decorum, and respect... then go from there when things go awry. A greeting would've been nice from Ms."Marshall" before she started griping about something she obviously didn't either check, or ask about...just approach in cart and start right in! Ugly representation for a nice course. I Marshalled roughly 5 years (Loma Santa Fe in Solana Beach), understand the trials and tribulations of Marshalling. I also understand representing a course I work or volunteer, and decorum and dealing with the public. And for Mr. cart worker, a simple..."oh that way, sir/m'am" (optional) with something resembling a "I'm happy to have a job, and to represent this course... kind of smile." THOSE are the kind of little things that get GREAT reviews.